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Why does my Symmetra Power Array 3:1 UPS not show three input phases on the PowerView display?

Published date: 06 October 2013

Issue:
Symmetra Power Array 3:1 UPS does not show three input phases on the PowerView display interface.

Product Line:
Symmetra Power Array

Environment:
3:1 systems only

Cause:
If using a PowerView firmware revision prior to rev N, all three input phases will not be properly reflected.

Resolution:
When using a PowerView on Symmetra Power Array 3:1 you must use a PowerView of firmware revision N or later.

To check the Firmware revision of the PowerView follow these steps:

1. Press any key to go to Menu screen

2. Scroll to Display menu and press enter

3. Scroll down to Information and press enter

4. Firmware is indicated in bottom right corner as FW=N4a (example only)



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