Browse FAQs

The SMT series of SmartUPS units are unable to use a low battery signal time of greater than 23 minutes.

Published date: 25 June 2018


Issue:

SMT series of SmartUPS units are unable to use a low battery signal time of greater than 23 minutes.

Product Line:

Smart-UPS

Environment:

All SMT models, All Serial Numbers

Cause:

Product design

Resolution:

The maximum low battery signal time allowed by the ""SMT"" series of SmartUPS units is 23 minutes. If it is set to higher than this the alarm will not sound until the runtime is less than 23 minutes. This is a technical limitation of the UPS.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.