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Video: How do I upgrade my Smart-UPS firmware using my Network Management Card?

Published date: 16 November 2020

Issue
What are the steps in order to use my Network Management Card 2 to update my Smart UPS (SMT/SMX) firmware?
 
Product Line
Smart-UPS models with the prefix SRT/SMC/XU/XP/SMX/SMT/SCL/SLC/SRC/CHS with a Network Management Card installed
(IE: SMT750, SRT10KXLT, etc)

Environment
  • Supported UPS model listed above
  • UPS Network Management Card 2 (AP9630, AP9630CH, AP9631, or AP9631CH) with Firmware 6.4 or higher
  • UPS power output *MUST* be turned off EXCEPT XU1K3LLXXRCC and XU2K0LLXXRCC
  • Correct firmware file for the particular UPS (Links are found below)

Cause
UPS Firmware Updates allow for continuous improvements and feature enhancements.
 
We recommend using the APC Firmware Upgrade Wizard via a Serial or USB connection to the UPS whenever possible. The APC Firmware Upgrade Wizard guides you through the upgrade process and incorporates more checks, providing a more consistent upgrade experience. You can find the Firmware Upgrade Wizard in Kbase #FA164737. Instructions are being provided here for users that are unable use the Firmware Upgrade Wizard and wish to upgrade their Smart-UPS Firmware using an APC Network Management Card.

Resolution
Follow the steps below to determine your current firmware revision, select the proper firmware image, and update the UPS via the Network Management Card web interface.
A video demonstrating this procedure can be found below, and a complete user's guide is attached to this Kbase document in PDF format. 
 
Step 1 - Verify the firmware revision of your Network Management Card (AP9630, AP9630CH, AP9631, or AP9631CH). From the NMC web interface choose “About”, then “Network”.
Firmware level must be 6.4.0 or higher

 
 
Step 2 – Find the correct UPS Firmware Image.
 
  • Use the UPS "ID" number to select the proper Image for your UPS.
  • From the NMC web interface choose “About”, then “Network”:
 
     
 
The "Microlink ID" is a unique identifier for the hardware platform of your UPS. We use the "ID" number to make sure we select the correct firmware file. Sometimes one specific model UPS may have different "ID" numbers depending on when it was produced. Always check the "ID" number of the unit you are going to upgrade.

Download the latest Firmware Images and Release Notes HERE.
Use the chart below to determine your proper FW image:

Firmware Revision Table
 
 UPS ID UPS Prefix Latest Firmware Released After Upgrade
1000 SMC SMC1000UPS_10-0 UPS 10.0
1005 SMC SMC1005UPS_12-0 UPS 12.0
1007 SMC SMC1007UPS_11-0 UPS 11.0
1013 SRT SRT1013UPS_05-1 UPS 05.1
1001 SRT SRT1001UPS_02-9 UPS 02.9
1020 SRT SRT1020UPS_10-1 UPS 10.1
1014 SRT SRT1014UPS_05-2 UPS 05.2
1002 SRT SRT1002UPS_05-2 UPS 05.2
1021 SRT SRT1021UPS_12-0 UPS 12.0
1015 SMT SmartConnect SMT1015UPS_04-1 UPS 04.1
1018 SMC SmartConnect SMC1018UPS_04-1 UPS 04.1
1010 SRT SRT1010UPS_08-3 UPS 08.3
1019 SRT SRT1019UPS_08-2 UPS 08.2
1024 SRT SRT1024UPS_00-8 UPS 00.8
1017 XU1K3LLXXRCC XUL1017UPS_02-3 UPS 02.3
1033 XU2K0LLXXRCC XUL1033UPS_00-3 UPS 00.3
1025 SRT SRT1025UPS_07-9 UPS 07.9
1016 XP1K9NN42RCC PMU1016UPS_02-3 UPS 02.3
5008 CSH2 SRT5008UPS_02-5 UPS 02.5
1031 SMX SMX1031UPS_02-0 UPS 02.0
1029 SLC SmartConnect NMC1029UPS_02-5 UPS 02.5
1030 SCL SmartConnect LCE1030UPS_02-5 UPS 02.5
1037 SCL SmartConnect LCE1037UPS_02-5 - 01-10-19 UPS 02.5
20 SMX SMT20UPS_10-2 UPS 10.2
23 SMX SMX23UPS_07-0 UPS 07.0
18 SMT SMT18UPS_09-6 UPS 09.6
11 SMX SMX11UPS_03-8 UPS 03.8
17 SMT SMT17UPS_07-1_Le UPS 07.1
1003 SMX SMX1003UPS_08-1 UPS 08.1
1004 SRC YAMUNA_03-8 UPS 03.8
33 EER32000 bootloader+Copy of Palomar_CTC_App.enc UPS

 
Step 3 – Turn UPS Output Off
  • From the NMC web interface choose “Control”, then “UPS”:
WARNING:
UPS DAMAGE CAN RESULT IF UPS OUTPUT IS NOT TURNED OFF.





 
Step 4 – Once the UPS output is Off, go to “Firmware Update from the “Configuration” Menu, then use the “Choose File” button to navigate to the firmware image you downloaded in step 2.
Once you have selected the correct Firmware image, click the “Update UPS” button to apply the upgrade.

 
If you attempt to update the UPS with the output power still on, you will see this message:


If you do, you should turn off the output power and then you will be able to continue.
DO NOT ATTEMPT TO UPGRADE WITH OUTPUT POWER ON.


Once you click “Update UPS” you will see this (Please note: Upgrade may take several minutes):

When this window closes, the update is complete.
Verify that the new Firmware version is shown.
NOTE:  If the update does not complete, or if you receive any errors, Please re-try using  the Firmware Upgrade Wizard, which can be found in FA #164737.
 
Step 5 - You may now turn your UPS back on
From the NMC web interface choose “Control”, then “UPS”

Select “Skip outlet on delays” to ensure power is restored immediately

Click “Next”.

Verify that power is restored to your attached load.
Your upgrade is now complete. 


 


Firmware images and release notes can be downloanded HERE.

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