Browse FAQs

Schneider Electric's Technical Support Policy for Older Versions of PowerChute Software
... far beyond this stated commitment, but this 1 - year policy is stated here so customers may take it into account for planning purposes ...
Why isn't Daylight Savings Time (DST) working properly when using custom settings and Network Time Protocol (NTP)?
... ), Symmetra Single & Three Phase ... rpdu) and Silcon (dp3e) ... Network Management Card 1 devices (AP9617/AP9618/AP9619 ...
Video: How to Start your Silcon UPS
Resolution: The first step is to return utility power to the ups by turning the Q 1 switch on.
Video: How to adjust the contrast on your Silcon UPS
To adjust the contrast of your display, Hold down the number 1 button while simultaneously pressing the up or down button.
Video: How to Shutdown your Silcon UPS
Open all battery breakers (or fuses) Turn off the Q 1 switch
Single Phase Symmetra Extended Run (XR) Frame Cable Lengths
This information can be relevant if a user is planning on installing the products in slightly different areas - different racks, for example.
Steps to take when moving a Symmetra Power Array from one location to another
... case you need to either send any components back to the APC or if you plan on moving your UPS in the future.
Where can I get support for APC and MGE Products?
Assessment Services ... Battery Replacement Services ... Installation Services ... MGE Service Bypass ... Network Integration Services ... On Site Service ... Planning Tools and Publications ... Project Management Services ... Remote Monitoring Services ... Service Bypass Panel Service Plans Silcon Silcon Accessories Silcon Battery Systems ... Start-Up Service ... Training Services
3 Phase Products Service Level Agreements; Definition of coverage as relates to the service level agreements offered by SE
UPS & PDU Advantage Plus: See attached file; ARUO-ACQK4F_R7_EN_ Advantage Plus ... 1 Annual PM Visit ... UPS & PDU Advantage Prime : See attached file; ARUO-ACQGSD_R7_EN_ Advantage Prime ... 1 Annual Preventive Maintenance Visit ... UPS & PDU Advantage Ultra: See attached file; ARUO-ACQFVH_R6_EN_ Advantage Ultra ... 1 Annual Preventive Maintenance Visit 1 Set of air filters if applicable
Video: How do I upgrade the firmware on an APC Network Management Card (NMC) or NMC embedded device (Rack PDU, etc)?
... Environmental Monitoring Unit 1 (AP9312TH) ... ... Network Management Card 1 - AP9617, ... ... Network Management Card 1 include (but ... ... firmware to take advantage of enhancements, ... Symmetra 1 phase (Symmetra ... Silcon * ... Network Management Card 1 and 2 ... Network Management Card 1 and 2 ... Network Management Card 1 and 2 ... Network Management Card 1 and 2 1 . Obtain the ... ... Network Management Card 1 and 2* ... prompted to either 1 ) Continue with ... Choose option 1 then enter. 1 . Use the ... ... Network Management Card 1 (AP9617, ... 1 . Connect the ...

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