Technical FAQs

Ask a Question

NetBotz 750 camera thumbnail must be manually deleted from surveillance view in StruxureWare Data Center Expert

Issue:

NetBotz 750 camera thumbnail must be manually deleted from surveillance view in StruxureWare Data Center Expert

Product Line:

StruxureWare Data Center Expert (DCE)
NetBotz 75x
Camera Pod NBPD0165

Environment:

NetBotz 750 / 755 version 5.2  firmware with a camera pod 165 in Surveillance View of DCE 7.7

Cause:

Cameras are added to DCE in a different manner on a NetBotz NBRK0750 or NBWL0755

Resolution:

When you remove a version 2 or 3 NetBotz appliance with a camera pod 120 or 160 from a DCE server, the camera thumbnail will automatically be removed with the device. This is not the case with the NetBotz camera pod 165. Even after you remove the appliance from the monitoring perspective of DCE, the camera thumbnail will remain. To remove this thumbnail, you must right click the image and choose the "Delete" option.
 
Was this helpful?
What can we do to improve the information ?