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How do I upgrade my Smart-UPS firmware using my Network Management Card?

Issue: There are several methods to update the firmware of the UPS: Locally via a Serial or USB connection using the Firmware Upgrade Wizard application Locally via USB Thumb Drive Remotely via the...

PowerChute Personal Edition 3.1 Check for updates not working

Issue: PowerChute Personal Edition reports "Could not check for updates" Product Line: PowerChute Personal Edition Environment: All Support Windows OS Cause: Incorrect response returned....

Configuring native shutdown on Mac OS X

Issue: How to configure native shutdown of Mac OS X Product Line/s: Smart-UPS Back-UPS Environment: Mac OS X attached to UPS via USB cable NOTE: According to Apple, Energy Saver options are not...

How to configure E-Mail in PowerChute Business Edition Web Agent versions...

Issue: How to set up E-Mail in PowerChute Business Edition Web Agent Product: PowerChute Business Edition Web Agent versions 9.2, 9.5, & 10.x Environment: All supported OS Cause: Need to...

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PowerChute Network Shutdown - Shutdown Procedure for VMware vSAN with...

Issue: Extra steps are required for vSAN shutdown with vSphere 7.x Products: PowerChute Network Shutdown v4.3 and above Environment: VMware vSphere 7.0 with vCenter Server 7.0 and above Cause: When...

How to reset the SmartConnect Network Interface

Issue: How to reset the SmartConnect Network Interface Product Line: SmartConnect enable Smart-UPS Environment: Smart-UPS SMC, SMT, SMTL, SMX, SCL with built-in SmartConnect network port Cause: Need...

PowerChute Network Shutdown – some VMs are not started for HyperFlex...

Issue: PowerChute Network Shutdown – some VMs are not started for HyperFlex cluster Products: PowerChute Network Shutdown v4.4, v4.4.1 Environment: PowerChute Network Shutdown configured with...

Unable to access PowerChute Business Edition or PowerChute Network...

Issue : Unable to access PowerChute Business Edition or PowerChute Network Shutdown web interface with default browser using localhost as the IP address Example: https://localhost:6547 Products:...