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PowerChute Network Shutdown reports "ERROR: The ini file is missing...

Issue: PowerChute Network Shutdown reports "ERROR: The ini file is missing shutdownCommandFile key from section Shutdown." Product: PowerChute Network Shutdown versions 4.x, 5.0...

Using PowerChute Network Shutdown in a redundant UPS Scenario

Issue: The purpose of using Power Chute Network Shutdown with a redundant UPS configuration is to confirm that an event is occurring on all UPS before sending a shutdown signal to the connected...

PowerChute Network Shutdown reports “Error registering with the Network...

Issue: PowerChute reports “Error registering with the Network Management Card.” Product: PowerChute Network Shutdown version 4.x or 5.x Environment: PowerChute Virtual Machine All supported Linux OS...

What is the difference between a Preinstalled NMC and an Embedded NMC?

A preinstalled NMC would have a Network Management Card already installed in the Smart Slot prior to purchase. UPS's with 'NC' or 'NMC' in the suffix of the sku would have this...

PowerChute Network Shutdown version 5 reports "Could not connect to the...

Issue: PowerChute Network Shutdown version 5 reports, "Could not connect to the vCenter Server over the network." Product: PowerChute Network Shutdown version 5 Environment: VMware vCenter...

How to install PowerChute Network Shutdown version 5 onto VMware ESXi host...

Issue: How do you install PowerChute Network Shutdown version 5 onto a VMware ESXi host that a VMware vCenter Server does not manage? Product: PowerChute Network Shutdown version 5. Environment:...

How do I update the firmware of my SRTG 15 & 20kVA UPS?

Issue: SRTG 15 & 20kVA UPS requires a firmware update. Product Line: Smart-UPS models SRTG15KXLI and SRTG20KXLI Environment: Computer with Windows 7 or Windows 10 operating system The USB A to...

Easy UPS Online software (Schneider UPS/APC UPS) has been discontinued

Product Line: Schneider UPS Software Environment: Any SRV UPS with APV9601/ APVS9601 installed using Schneider UPS software Cause: APV9601/ APVS9601 is discontinued. Resolution: The Easy UPS Online...

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Learn more through our Generic Knowledge FAQsGeneral Knowledge

Is the embedded NMC capable of reading or detecting the AP9613 dry contact...

Issue: Clarification about the accessory board (AP9613) and the embedded NMC Product line: All Smart UPS with Embedded NMC and available Smart slot Answer: No! The embedded NMC cannot detect or read...