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What do if there is "CH9" error code on display for Easy UPS SRV5KRIL-IN

Probable cause:

Easy-UPS has detected a charger error.

Possible Solution:

1. Verify if there is any short circuit at the Easy-UPS battery terminal.
.2. Do manual restart of UPS by switching off the output, disconnect the unit from mains power supply, disconnect all connected equipment and disconnect the external battery pack.
3. Reconnect the equipment and battery pack.
4. Switch on the utility power and check whether issue is resolved.

In case if issue persist even after trying the above troubleshooting, log the complaint.

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Product:
SRV5KRIL-IN