Browse FAQs

How do I update the firmware of my SMT, SMX, SMC, SRT, XP, or XU series Smart-UPS?
Resolution: Remotely via the APC SmartConnect Cloud (Models with a " C " suffix only - IE: smt1500c)
Video: How do I upgrade my SMT/SMX Smart-UPS firmware using my Network Management Card?
... to update my Smart UPS (SMT/ ... Smart-UPS models with the ... Supported UPS model listed above UPS Network Management Card ... UPS power output * ... ... for the particular UPS (Links are ... UPS Firmware Updates allow ... ... recommend using the APC Firmware Upgrade Wizard ... connection to the UPS whenever possible. The APC Firmware Upgrade Wizard ... ... to upgrade their Smart-UPS Firmware using an APC Network Management Card ... ... and update the UPS via the Network ... ... Find the correct UPS Firmware Image. Use the UPS "ID" ... Image for your UPS . ... platform of your UPS .
Why is my equipment dropped or rebooted while connected to my Smart-UPS?
... Equipment connected to Smart-UPS drops or reboots ... Smart-UPS ... attached to a Smart-UPS can be dropped ... - A UPS with a weak ... Every Smart-UPS has a " ... C (68- ... C (15 C (77 C (95 ... as number of deep discharges or extended ... ... failure which the UPS self test may ... ... result in unexpected UPS behavior including load drops and the UPS turning off: - Each UPS is limited in ... ... number of the UPS tells you the ...
Network Management Card 3 – dbg directory not included in Smart-UPS firmware
apc > dir C :\dbg\* 2. Download the contents of the dbg directory:
Smart-UPS C Series FAQ
Models with a " C " suffix (IE: smc1000c, smc1500c) include Smartconnect Cloud Connectivity
Frequently Asked Questions for the new Lithium-ion Smart-UPS products.
Can I use my existing APC Network Management Card (NMC) with this UPS ?
What are the Minimum and Maximum mounting depths for Smart-UPS rails?
If you are using your APC rail kit to mount non- APC equipment your experience may vary.
Using surge strips with APC's Back-UPS and Smart-UPS products.
Issue: What is Schneider Electric's policy for using surge strips with the APC Back-UPS and APC Smart-UPS product families?

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