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Network Requirements for APC Smart connect port.


If your SmartConnect-compatible UPS is installed in an enterprise location, it may require additional network configuration to allow your UPS to connect to Schneider Electric cloud services.
  • IPv4 DHCP Server
  • A SmartConnect device requires an IPv4 DHCP server on its network, to assign an IPv4 address to the device so it can connect to the Internet.
  • Network MTU
  • The router and switch on the network of the SmartConnect device must support a Maximum Transmission Unit (MTU) size of 336 bytes, at a minimum.
  • Network Firewall and Proxy Server
  • To connect to Schneider Electric cloud services, the UPS needs to be able to connect directly to TCP port 443 on lwm2m.na.struxurewarecloud.com. If the network of the UPS is behind a proxy server (e.g. ZScaler), you must add a firewall rule that permits this connection to TCP port 443, and bypasses any proxy service packet inspection. Consult with your Network Administrator to configure this firewall rule.
  • Network Switch Port Speed
  • SmartConnect-compatible UPS devices only support 10/100 Mbps port speed. If you are using a 1Gb network switch, and the port is not set to auto-configure its speed, this can prevent the device from connecting to Schneider Electric cloud services.

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