{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Did this answer your question?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}Search FAQs
{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}Why can it take PowerChute Business Edition Agent 5 minutes to establish communications with the UPS?
Issue:
After the PowerChute Business Edition Agent starts (signalled by the "Monitoring Started" event in the Event log), it sometimes takes 5 minutes before UPS Communication is established.
Product line:
PowerChute Business Edition v10.0.1, v9.5 and previous versions communicating with Smart-UPS SMT, SMX, SURTD.
Environment:
All supported OS.
Cause:
This issue is caused by certain combinations of UPS and PowerChute Agent software.
Solution:
This issue will be address in a future version.
Discuss this topic with experts
Can't find what you are looking for?
Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.