Issue:

StruxureWare Central iPhone app launches to private side devices using the same protocol used to log in to the server

Product Line:

StruxureWare Central / Data Center Expert

Environment:

StruxureWare Central / Data Center Expert version 7.0 and above.

Cause:
iPhone and iPad app configuration.

Resolution:

Using StruxureWare Central's iPhone or iPad apps to log in to StruxureWare Central and in turn launch to a device, the app will try to log in to the devices on the private side of Central using the same protocol used to connect to the Central in the first place. If you have launched to Central using SSL, it will try to launch to the private side devices using this protocol. If you have logged in without using SSL, the app will launch to private side devices using HTTP. It will always launch to public side devices using HTTP.

APC is no longer updating the iPhone app. StruxureWare does have a web page option and it is suggested that customers wishing to view DCE on their phones use this option.