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My SmartUPS will not communicate with my AP9620 Legacy Communications Card.

Issue:

AP9620 Compatibility.

Product Line:

Smart-UPS

Environment:

Models beginning with "SMT" or "SMX", All Serial Numbers

Cause:

Some Smart-UPS may require a firmware upgrade to be able to communicate with the AP9620 Legacy Card

Resolution:

The AP9620 Legacy Communications card is designed to allow new Smart-UPS units (SMT, SMX, SURTD, and SRT series) to communicate with legacy applications. Some SMT, SMX, or SURTD Smart-UPS units may require a firmware update in order to communicate using the AP9620 Legacy Communications card. You can find the current firmware level of your UPS via the ""About"" menu on the LCD interface of the UPS. SRT units require that the AP9620 card firmware be 3.0 or later.

LCC Compatibility Matrix
Supported UPS Models	Compatibility Notes
SMT750 SMT1000 SMT1500 SMT2200 SMT3000	Requires ""COM 02.1"" Firmware or later
SMT750I SMT1000I SMT1500I SMT2200I SMT3000I	Compatibility is fully supported
SMT750RM SMT1000RM SMT1500RM SMT2200RM SMT3000RM	Compatibility is fully supported
SMX750 SMX1000 SMX1500	Requires Firmware ""UPS 03.1 / COM 03.0"" or later
SMX750I SMX1000I SMX1500I	Compatibility is fully supported
SMX2000 SMX2200 SMX3000	Compatibility is fully supported
SURTD3000 SURTD5000	Requires UPS Firmware 5.1 or later
SRT (All)	Requires AP9620 Card have Firmware 3.0 or later NOTE: Use of AP9620 disables the embedded Network Management Card in the UPS.