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{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}PowerChute support with USB or Serial communication - Supported UPS Models
Issue:
There are multiple categories to consider when manually selecting a UPS during PowerChute Serial Shutdown or PowerChute Business Edition installation.
Product Line:
PowerChute Serial Shutdown v1.0 and higher
PowerChute Business Edition version 9.5 and higher
Environment:
All supported operating systems connected to Smart-UPS, Easy UPS On-Line or Back-UPS
NOTE: Back-UPS model UPSs are only supported with PowerChute Serial Shutdown, which replaces PowerChute Personal Edition and PowerChute Business Edition.
See list of supported UPS below.
Cause:
To accommodate installation pre-requisites for Easy UPS On-Line, Smart-UPS or Back-UPS
Resolution:
In PowerChute Serial Shutdown v1.0+ or PowerChute Business Edition v9.5+, you are asked to select your UPS from a list of UPS model prefixes (e.g. SMT, SMX, SMC, SU etc.) - IF you either choose to manually select the UPS or auto detection of UPS was unsuccessful for any reason.
Depending on your UPS model the model and serial numbers are printed on the bar code label at the back or bottom of your UPS. Some rack mount Smart-UPS have the bar code label behind the front bezel of the UPS.
All supported Smart-UPS UPS models are categorized into two types:
NOTE: A Back-UPS model is neither Type-A or Type-B. In the installer dropdown list select Back-UPS.
Supported Back-UPS models are:
For more information on Smart-UPS models see https://www.se.com/ww/en/product-range/61915-smartups/?parent-subcategory-id=8020
For more information on Easy UPS On-Line models see https://www.se.com/ww/en/product-range/65668-easy-ups-1-ph-online/?parent-subcategory-id=8020
For more information on Back-UPS models see https://www.se.com/ww/en/product-subcategory/8010-home-office-electronics/?filter=business-3-critical-power-cooling-and-racks
There are multiple categories to consider when manually selecting a UPS during PowerChute Serial Shutdown or PowerChute Business Edition installation.
Product Line:
PowerChute Serial Shutdown v1.0 and higher
PowerChute Business Edition version 9.5 and higher
Environment:
All supported operating systems connected to Smart-UPS, Easy UPS On-Line or Back-UPS
NOTE: Back-UPS model UPSs are only supported with PowerChute Serial Shutdown, which replaces PowerChute Personal Edition and PowerChute Business Edition.
See list of supported UPS below.
Cause:
To accommodate installation pre-requisites for Easy UPS On-Line, Smart-UPS or Back-UPS
Resolution:
In PowerChute Serial Shutdown v1.0+ or PowerChute Business Edition v9.5+, you are asked to select your UPS from a list of UPS model prefixes (e.g. SMT, SMX, SMC, SU etc.) - IF you either choose to manually select the UPS or auto detection of UPS was unsuccessful for any reason.
Depending on your UPS model the model and serial numbers are printed on the bar code label at the back or bottom of your UPS. Some rack mount Smart-UPS have the bar code label behind the front bezel of the UPS.
All supported Smart-UPS UPS models are categorized into two types:
- Type A - Smart-UPS and Easy-UPS with prefix (Smart-UPS models) SMT, SMX, SURTD, SRT, SMTL, SCL, SMC, and SRTL; (Easy-UPS models) SRC2KUXI, SRC3KUXI, and SRC3KUXIX709)
- Type B - Smart-UPS excluding UPS models with prefix SMT, SMX, SURTD, SRT, SMTL, SCL, SMC, and SRT
| Type A UPS | Type B UPS |
| SMT | SU |
| SMX | SUA (including C500J) |
| SURTD | SURT |
| SRT | SURTA |
| SMTL | SC |
| SCL | SUM |
| SMC | SRV Models: (3kVA & below) |
| SRTL | |
SRC models:
| Any SRC model, excluding those listed under Type A. |
NOTE: A Back-UPS model is neither Type-A or Type-B. In the installer dropdown list select Back-UPS.
Supported Back-UPS models are:
| BV | BVX-LI | BVN/BVK | BE/BN | BK | BX/BN | BR | BGM |
For more information on Smart-UPS models see https://www.se.com/ww/en/product-range/61915-smartups/?parent-subcategory-id=8020
For more information on Easy UPS On-Line models see https://www.se.com/ww/en/product-range/65668-easy-ups-1-ph-online/?parent-subcategory-id=8020
For more information on Back-UPS models see https://www.se.com/ww/en/product-subcategory/8010-home-office-electronics/?filter=business-3-critical-power-cooling-and-racks
Published for:APC Hong Kong
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