Browse FAQs



How to return a Smart-UPS or Back-UPS product for Warranty Replacement.
Product Line: All single phase UPS products Environment:
Leakage current from APC Back UPS products
Issue: How can I gauge the amount of leakage current from my Back-UPS ?
What is the transfer time of the Back-UPS?
Issue: What is the transfer time of the Back-UPS ?
Video: Back-UPS ES - Procedure for Battery Replacement
Issue: Demonstration of the internal battery installation for the BACK-UPS ES family.
Back-UPS CS: Runtime does not exceed 45 minutes
Issue: Why won't my Back-UPS CS run longer than 45mins with a low load connected?
Replacing the Battery in a 1st Generation Back-UPS Pro
Issue: What is the proper procedure for replacing the battery for the Back-UPS Pro 280, 420 and 650 VA Models
Video: Back-UPS be750g Manual Adjustment for Master Control thresholds.
The following video details the process for manually adjusting the Master Control thresholds for the Back-UPS ES G series UPS.
Video: How to set up a Back-UPS Pro
The following video details the process for the initial setup of the Back-UPS PRO, BX/BR "G " including battery ...
I have a Back-UPS, what is your warranty policy?
Issue Back-UPS Warranty Policy Questions and Options
Does my Back-UPS have "Hot Swap" batteries?
Issue: Does my Back-UPS have "Hot Swap" batteries?


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