Browse FAQs



What accessories are available for the "SURT" series of Smart-UPS Online UPS Systems?
surt014 APC Smart-UPS RT 5/6KVA (For Splitphase Models) 120v PDU KIT with (6)NEMA 5-20
Why can't I use a domestic model APC UPS on a ship
Cause: Standard North American Smart-UPS are designed for a 3 wire input comprised of a 120v Hot, Neutral, and Ground.
Using surge strips with APC's Back-UPS and Smart-UPS products.
Issue: What is Schneider Electric's policy for using surge strips with the APC Back-UPS and APC Smart-UPS product families?
Does my Smart-UPS have Equipment Protection Policy (EPP) coverage?
Does my Smart-UPS have Equipment Protection ... Smart-UPS , Smart-UPS Online ... products on many 120v UPS Systems and Surge ... All Smart-UPS and Smart-UPS Online products include ... ... volt Line Interactive Smart-UPS offer EPP coverage ... Smart UPS models that do ... All Smart-UPS Online models. ... /www. apc .com/ ... If you have any questions about whether or not your particular UPS features EPP coverage, you can check the complete coverage list here: If you need to open an EPP claim for your UPS , please contact your local Tech Support Team for assistance.
Why does a Smart-UPS turn off when a standard serial cable is attached?
This is due to the proprietary pinout of APC Smart-UPS serial cables.
My Smart-UPS will not turn on.
Each battery in a 208v Smart-UPS SURT (10kva ... battery in a 120v Smart-UPS SURT must measure greater than approximately 42volts ...
How can I integrate my SMT Smart-UPS with third party applications?
AN-176 "Modbus Implementation in APC Smart-UPS "
Can I mix old and new batteries in a Smart-UPS?
For example, an APC Smart-UPS SRT 5000 system ... cartridge for the UPS and two battery cartridges for the external battery pack.
What is the expected life of my APC UPS battery?
We do not reccomend using your APC Smart-UPS /Back-UPS as a portable power supply that is repeatedly discharged/recharged ...


Results 1 - 10 of 50

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.

Contact support