{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}

Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

Gutor does not work for username and password on the NMC

Issue:
Gutor does not work for username and password on the NMC.
 

Product line:
Gutor with AP96XX NMC
 

Environment:
All models, all serial numbers
 

Cause:
An update to the NMC firmware mixed APC and Gutor username and passwords.
 

Resolution:
Use apc for username and gutor for password
 

 

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.