Browse FAQs

Upgrading the public JRE fails When Running PowerChute Network Shutdown on Windows.
Stop the PowerChute service , perform the JRE upgrade and then re-start the PowerChute service . Note:
Why does the PowerChute service not automatically restart following an upgrade to OpenJDK 16 ?
Issue: The PowerChute service does not automatically restart following an upgrade to OpenJDK 16.
Why did StruxureWare lose comm with my Symmetra MW after DCE was upgraded?
If you have already upgraded or for some other reason must upgrade , please contact your local field service person / tech support representative for ...
Network Management Card Compatibility with the Symmetra PX 250/500kva UPS
Note: The UPS system firmware upgrade can only be performed by a Field Service Engineer.
APC Security Advisory - InfraStruxure Central 5.0 Java Runtime Environment
When it becomes available, upgrade the InfraStruXure Central Server using the next regularly scheduled product update.
Things To Consider When Upgrading or Downgrading a Network Management Card 2 (NMC2) Device between v5.X.X and v6.X.X
... to worry about upgrading ... Users wishing to upgrade their firmware ( ... Upgrading ... X.X upgrade path will cause ... ... over during the upgrade due to differences ... ... log prior to upgrading . ... The APC Firmware Upgrade Utility will back ... ... of the Firmware Upgrade Wizard/Utility ... ... , Remote Monitoring Service settings, Email ... ... prefix), Schedules , Sync control ... Upon upgrading , this setting will be carried over but per the next bullet point, you may need to re-configure it.
Choosing the Correct NMC Firmware Upgrade Executable for Your Modular PDU
... contact your local Schneider Electric technical support or services team if you have any questions or need help determining which hardware/firmware upgrades you ...
APC UPS Network Management Card (NMC) Compatibility Chart
... UPS, however, a new Start-up service (WSTRTUP-VS1-a50) needs to be purchased to upgrade the UPS ...

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