Browse FAQs



What are the various generations of Smart-UPS Products?
... of single phase Smart-UPS Products? Smart-UPS ... models, All Serial Numbers ... a variety of Smart-UPS products in use ... ... Over the years APC has steadily improved ... ... refer to the apc .com product ... for your specific UPS . Current Products: ... generation Line Interactive Smart-UPS products Serial or USB Communications (RJ-45 Serial Port on UPS ) Smart -Slot for installation of APC Accessory Cards ... generation Line Interactive Smart-UPS products Serial or USB Communications (RJ-45 Serial Port on UPS )
Video: How do I upgrade my Smart-UPS firmware using my Network Management Card?
We recommend using the APC Firmware Upgrade Wizard via a Serial or USB connection to the UPS whenever possible.
Why does a Smart-UPS turn off when a standard serial cable is attached?
This is due to the proprietary pinout of APC Smart-UPS serial cables.
How do I select the correct Smart-UPS XL battery pack for my Legacy Smart-UPS?
... select the correct Smart-UPS XL battery pack for my Legacy Smart-UPS ? Smart-UPS ... and SUA " XL " models, All Serial Numbers " XL " models allow ... " APC manufactures a wide VA range of Smart-UPS products. ... packs to the Smart-UPS . Smart-UPS will function with ... *All Smart-UPS with the extended ... letters "" XL "" in ... The chart below contains all current production Smart-UPS , as well as recently discontinued Smart-UPS , which support an additional battery pack, and the battery UPS Model
How can I adjust the number of battery packs on a Smart-UPS XL?
Smart-UPS XL products require that you tell the UPS how many external ... so that the UPS can properly calculate ... Smart-UPS XL ... models, All Serial Numbers ... SMX are not XL models, even ... ... runtime and have Smart Batteries. Smart-UPS XL models are not ... Smart-UPS XL models are not ... ... calculations which a Smart-UPS performs when it ... ways program the Smart-UPS XL to recognize the ... the UPS service must be ... ... properly with an APC UPS or ... com port the UPS serial ... Go to ' UPS Operating Parameters. ...
Adding External Batteries to an SU, SUM, SURT, SURTA, SURTD or SUA series Smart-UPS XL
... batteries with a Smart-UPS XL you must manually tell the UPS how many batteries ... Smart-UPS XL ... SMX models have smart batteries which do ... All XL models, All Serial Numbers Smart-UPS XL models do not ... ... batteries with a Smart-UPS XL you must manually tell the UPS how many batteries ... ... SMT and SMX Smart-UPS which use intelligent ... All other Smart-UPS count the internal ... ... on which battery packs are compatible with your UPS or what estimated ... page for you UPS at http://www. apc .com
Does my Smart-UPS have Equipment Protection Policy (EPP) coverage?
Does my Smart-UPS have Equipment Protection ... Smart-UPS , Smart-UPS Online ... models, All Serial Numbers ... on many 120v UPS Systems and Surge ... All Smart-UPS and Smart-UPS Online products include ... ... volt Line Interactive Smart-UPS offer EPP coverage ... Smart UPS models that do ... All Smart-UPS Online models. ... , 208v, 230v , or 240v ... ... /www. apc .com/ ... ... not your particular UPS features EPP coverage ... If you need to open an EPP claim for your UPS , please contact your local Tech Support Team for assistance.
Where can I locate product model and serial number for my APC 3 phase UPS?
Product line: Silcon dp300e, Symmetra MW, Symmetra PX, Smart-UPS VT, Galaxy 3500
Why can't I connect to my APC Network Management Card or embedded Network Management Card using a serial connection?
... Switches (AP44XX), Certain Audio/Video Network Management Enabled products, Smart-UPS Online (SRT).


Results 1 - 10 of 50

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.