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Data Center Expert | EcoStruxure status page... "Registration Status", "Connection Status", and "Last Message Sent" all show "Retrieving Status..."

Published date: 16 July 2020

Issue:
EcoStruxure IT option in DCE 7.7.0 shows "Retrieving Status"

Product Line
StruxureWare Data Center Expert (DCE)
- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)
StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

Environment:
StruxureWare DCE (Version 7.7.0)
EcoStruxure IT Digital Service option

Cause:
Due to a fault in DCE 7.7.0 EcoStruxure "Registration Status", "Connection Status", and "Last Message Sent" all show "Retrieving Status..."

Resolution:

This will be fixed in the upcoming DCE 7.7.1 release. If you've registered and this status had valid values, DCE should continue to communicate to the EcoStruxure system.
 

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