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Video: How do I upgrade my Smart-UPS firmware using my Network Management Card?

Published date: 23 April 2021

Issue
What are the steps in order to use my Network Management Card 2 or 3 to update my Smart UPS firmware?
 
Product Line
Smart-UPS models with the prefix SRT/XU/XP/SMX/SMT/SCL/SRC with a Network Management Card installed

Environment
  • Supported UPS model listed above
  • UPS Network Management Card 2 (AP9630, AP9630CH, AP9631, or AP9631CH) with Firmware 6.4 or higher
  • UPS Network Management Card 3 (AP9640, AP9641)
  • Correct firmware file for the particular UPS (Links are found below)
Cause
UPS Firmware Updates allow for continuous improvements and feature enhancements.
 
We recommend using the APC Firmware Upgrade Wizard via a Serial or USB connection to the UPS whenever possible. The APC Firmware Upgrade Wizard guides you through the upgrade process and incorporates more checks, providing a more consistent upgrade experience. You can find the Firmware Upgrade Wizard in Kbase #FA164737. Instructions are being provided here for users that are unable use the Firmware Upgrade Wizard and wish to upgrade their Smart-UPS Firmware using an APC Network Management Card.

Resolution
Follow the steps below to determine your current firmware revision, select the proper firmware image, and update the UPS via the Network Management Card web interface. A video demonstrating this procedure can be found below, and a complete user's guide is attached to this Kbase document in PDF format. 
 
Step 1 - Verify the firmware revision of your Network Management Card (AP9630, AP9630CH, AP9631, or AP9631CH). From the NMC web interface choose “About”, then “Network”.
Firmware level must be 6.4.0 or higher


Network Management Card 3 (AP9640, AP9641) support this functionality on all firmware revisions.

Step 2 – Find the correct UPS Firmware Image.
  • Use the UPS "ID" number to select the proper Image for your UPS.
  • From the NMC web interface choose “About”, then “Network”:

The "Microlink ID" is a unique identifier for the hardware platform of your UPS. We use the "ID" number to make sure we select the correct firmware file. Sometimes one specific model UPS may have different "ID" numbers depending on when it was produced. Always check the "ID" number of the unit you are going to upgrade. Always check the "ID" number of the unit you are going to upgrade and ensure you use the firmware file with the compatible ID. Using the incorrect firmware file can result in damage to the UPS.

Download the latest Firmware Images and Release Notes HERE.
Use the chart below to determine your proper FW image:

Firmware Revision Table
 
UPS ID Prefix Latest Firmware After Firmware Upgrade Firmware Upgrade with Output On
1000 SMC SMC1000UPS_10-0 UPS 10.0 No 
1005 SMC SMC1005UPS_12-0 UPS 12.0 No
1007 SMC SMC1007UPS_11-0 UPS 11.0 No 
1013 SRT SRT1013UPS_05-1 UPS 05.1 No
1001 SRT SRT1001UPS_02-9 UPS 02.9 No
1020 SRT SRT1020UPS_10-1 UPS 10.1 Yes
1014 SRT SRT1014UPS_05-2 UPS 05.2 No
1002 SRT SRT1002UPS_05-2 UPS 05.2 No
1021 SRT SRT1021UPS_12-0 UPS 12.0 No
1015 SMT SmartConnect SMT1015UPS_04-1 UPS 04.1 Yes
1018 SMC SmartConnect SMC1018UPS_04-1 UPS 04.1 Yes
1010 SRT SRT1010UPS_08-3 UPS 08.3 Yes, from UPS 07.9 and later
1019 SRT SRT1019UPS_08-2 UPS 08.2 Yes, from UPS 07.1 and later
1024 SRT SRT1024UPS_00-8 UPS 00.8 Yes, from UPS 00.3 and later
1017 XU1K3LLXXRCC XUL1017UPS_02-6 UPS 02.6 Yes, from UPS 01.4 and later.
1033 XU2K0LLXXRCC XUL1033UPS_00-3 UPS 00.3 Yes, from UPS 0.03 and later.
1025 SRT SRT1025UPS_07-9 UPS 07.9 Yes, from UPS 07.3 and later
1016 XP1K9NN42RCC PMU1016UPS_02-3 UPS 02.3 No
5008 CSH2 SRT5008UPS_02-5 UPS 02.5 Yes
1031 SMX SMX1031UPS_02-0 UPS 02.0 Yes
1029 SCL SmartConnect NMC1029UPS_02-5 UPS 02.5 Yes
1030 SCL SmartConnect LCE1030UPS_02-5 UPS 02.5 Yes
1037 SCL SmartConnect LCE1037UPS_02-5 - 01-10-19 UPS 02.5 No
20 SMX SMT20UPS_10-2 UPS 10.2 No 
23 SMX SMX23UPS_07-0 UPS 07.0 No  
18 SMT SMT18UPS_09-6 UPS 09.6 No  
11 SMX SMX11UPS_03-8 UPS 03.8 No  
17 SMT SMT17UPS_07-1_Le UPS 07.1 No 
1003 SMX SMX1003UPS_08-1 UPS 08.1 No  
1004 SRC YAMUNA_03-8 UPS 03.8 No 
33 EER32000 bootloader+Copy of Palomar_CTC_App.enc UPS  

Note:
  • Certain prefixes (SMC) and IDs (SCL 1030 and 1037) do not support UPS firmware upgrade via the NMC, as these UPS models are not compatible with Network Management Cards. See FA164737 for alternative methods to upgrading the UPS firmware. 

Step 3 – For some UPS devices, there may be a prompt asking you to turn off the UPS output before proceeding with the upgrade, so ensure the attached load is correctly shut down. For most UPS devices, the UPS supports “Firmware Upgrade with Output On”, and the UPS and its connected load do not need to be turned off.
  • If required, from the NMC web interface choose “Control”, then “UPS”:





 
Step 4 – Go to “Firmware Update from the “Configuration” Menu, then use the “Choose File” button to navigate to the firmware image you downloaded in step 2.
Once you have selected the correct Firmware image, click the “Update UPS” button to apply the upgrade.


 
If you attempt to update the UPS with the output power still on, you may see this message:



If you do, you should turn off the output power and then you will be able to continue.

Once you click “Update UPS” you will see this (Please note: Upgrade may take several minutes):

When this window closes, the update is complete.
Verify that the new Firmware version is shown.
NOTE:  If the update does not complete, or if you receive any errors, Please re-try using  the Firmware Upgrade Wizard, which can be found in FA #164737.
 
Step 5 - You may now turn your UPS back on
From the NMC web interface choose “Control”, then “UPS”

Select “Skip outlet on delays” to ensure power is restored immediately

Click “Next”.

Verify that power is restored to your attached load.
Your upgrade is now complete. 


 


Firmware images and release notes can be downloanded HERE.

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