Browse FAQs

Data Center Expert | Why does my device's hostname not update after I add a DNS name for a discovered device?

Published date: 14 July 2020

Issue:
Hostname of discovered device may not update in StruxureWare Data Center Expert.

Product Line
StruxureWare Data Center Expert (DCE)
- Basic Appliance (AP9465)
- Standard Appliance (AP9470)
- Enterprise Appliance (AP9475)
- Virtual Appliance (AP94VMACT)
StruxureWare Central (SWC)
InfraStruXure Central (ISXC)

Environment:
StruxureWare DCE (All versions)

Cause:
If you add a device with no DNS name, the hostname field will report the device's IP. The hostname field for that device may not automatically update when DNS name is added or changed after discovery.

Resolution:
  • Verify that the proper DNS server entries are set up in the Primary, Secondary, or Tertiary DNS fields in Network Settings.
  • Verify the IP is properly associated with both a forward and reverse lookup in the DNS server.
  • Verify StruxureWare can actually see the hostname by going to the server's web page and troubleshooting: 
http://<server_ip>/status/Troubleshoot
...where <server_ip> is the actual IP of the StruxureWare server in question.
 
If all settings are correct, re-running the device discovery should update the hostname to reflect the DNS name.

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.

Contact support