Browse FAQs



Frequently Asked Questions for the new Lithium-ion Smart-UPS products.
... regarding the new Lithium-ion (Li-ion) Smart-UPS products. Smart-UPS All Lithium-ion models, All ... Lithium-ion bateries are a ... addition to the Smart-UPS product line with ... ... safe to use Lithium-ion batteries in UPS ? Yes, APC ™ by Schneider ... has been using Lithium-ion batteries in our UPS portfolios since 2013 ... The Lithium-ion battery packs being used with the UPS have the following ... Which Smart-UPS models currently use Lithium-ion bateries?
Video: How do I upgrade my SMT/SMX Smart-UPS firmware using my Network Management Card?
... to update my Smart UPS (SMT/ ... Smart-UPS models with the ... Supported UPS model listed above UPS Network Management Card ... UPS power output * ... ... for the particular UPS (Links are ... UPS Firmware Updates allow ... ... recommend using the APC Firmware Upgrade Wizard ... connection to the UPS whenever possible. The APC Firmware Upgrade Wizard ... ... to upgrade their Smart-UPS Firmware using an APC Network Management Card ... ... and update the UPS via the Network ... ... Find the correct UPS Firmware Image. Use the UPS "ID" ... Image for your UPS . ... platform of your UPS .
How do I update the firmware of my SMT, SMX, SMC, SRT, XP, or XU series Smart-UPS?
Resolution: Remotely via the APC SmartConnect Cloud (Models with a "C" suffix only - IE: smt1500c)
What are the Minimum and Maximum mounting depths for Smart-UPS rails?
If you are using your APC rail kit to mount non- APC equipment your experience may vary.
Smart-UPS C Series FAQ
Smart-UPS C Series FAQ Smart-UPS ... is the new Smart-UPS C series? The Smart-UPS C series is ... new entry level Smart-UPS product designed for ... 1000 and 1500va in both Rack ... ... with the SMC Smart-UPS ? The SMC Smart-UPS supports Powerchute Business ... ... not have a Smart -Slot and ... ... smc1500c) include Smartconnect Cloud Connectivity ... ethernet port for Smartconnect Cloud Connectivity ... SMT and SMX Smart-UPS products? ... attached to the UPS . ... "" Sseries Smart-UPS ?
Does my Smart-UPS have Equipment Protection Policy (EPP) coverage?
Does my Smart-UPS have Equipment Protection ... Smart-UPS , Smart-UPS Online ... on many 120v UPS Systems and Surge ... All Smart-UPS and Smart-UPS Online products include ... ... volt Line Interactive Smart-UPS offer EPP coverage ... Smart UPS models that do ... All Smart-UPS Online models. ... , 208v, 230v , or 240v ... ... /www. apc .com/ ... ... not your particular UPS features EPP coverage ... If you need to open an EPP claim for your UPS , please contact your local Tech Support Team for assistance.
Using surge strips with APC's Back-UPS and Smart-UPS products.
Issue: What is Schneider Electric's policy for using surge strips with the APC Back-UPS and APC Smart-UPS product families?
SmartConnect Smart-UPS loses connectivity with the cloud after a period of time.
Issue: SmartConnect Smart-UPS loses connectivity with the cloud after a period of time.


Results 1 - 10 of 50

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.