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How do I update the firmware of my SRT/SMC/XU/XP/SMX/SMT/SCL/SRC/CHS series Smart-UPS using the Firmware Upgrade Wizard?

Issue: 

There are two methods to update the firmware of the UPS:
  • Locally via a Serial or USB connection using the Firmware Upgrade Wizard application
  • Remotely via the Network Management Card
  • The Firmware Upgrade Wizard is the most reliable and preferred method of upgrading.

If you have a previous version of the Firmware Upgrade Wizard or Firmware Images, delete the old version and download the latest revision.
If you need to upgrade via the Network Management Card, refer to Kbase #FA164737


Links to download all necessary files can be found at the end of this document.


 
Product Line:
All Smart-UPS models with the SRT, SMC, XU, XP, SMX, SMT, SCL, SRC, and CHS prefix are supported via USB or Serial communication.
 

Note:
The Firmware Upgrade Wizard does not support the below Smart-UPS devices:

  • Legacy Devices: Models with the SU, SUA, SUM, SURT, SURTD, SURTA, and SRC prefix. For example, SUA3000XL, SU2200NET, SURTD3000RMXLT.
  • Next Generation Devices: SMX750, SMX1000, and SMX1500 with firmware UPS 02.x or lower.
These units are 120 V devices built prior to date code 1037. Date code is the first 4 numbers in your serial number. For example, serial number AS1036123456 would not be supported.
  • Devices not supported in v4.2.1: SMTL1500RM3UC, SMTL1000RM2UC, SMTL750RM2UC, SCL500RM1UC, SMTL1500RMI3UC, SMTL750RMIUC, SMTL1500RMI3U, SCL500RMI1UC, SCL500RMI1UNC, SMTL1000RMI2U, SMTL1000RMI2UC, SMTL750RMI2U, SCL500RMI1U, SMTL750RMI2UC, SRC10KUXI, and SRC5KUXI.




Environment:
The system requirements for the Firmware Upgrade Wizard are as follows:

Operating systems: Microsoft Windows XP®, Windows Vista®, Windows 7®, Windows 8®, 8.1®, and Windows 10®.
 
To find your current UPS Firmware version via UPS LCD:
When you run the Firmware Upgrade Wizard, it will detect your current version.
Alternately, from the main menu of the UPS LCD screen, select "About" and scroll down to "UPS Firmware".


To find your current UPS Firmware version via Firmware Upgrade Wizard:
Run the Firmware Upgrade Wizard and it will identify the current firmware version before performing the update.


To find your current UPS ID:
Every Smart-UPS has a unique UPS ID. This can be found in the "About" menu on the UPS LCD screen, or via PowerChute.
  • You may find that the same models of UPS have different UPS IDs depending on when they were produced.
  • The final firmware version will be determined by the UPS ID and not the Model Number of the UPS.
  • If your UPS ID is not listed in the below table, it does not have an update available.
  • The Firmware Upgrade Wizard will select the correct version for the unit you are upgrading.

Firmware Revision Table
 
     UPS IDUPS PrefixLatest Firmware ReleasedAfter Upgrade
1000SMCSMC1000UPS_10-0UPS 10.0
1005SMCSMC1005UPS_12-0UPS 12.0
1007SMCSMC1007UPS_11-0UPS 11.0
1013SRTSRT1013UPS_05-1UPS 05.1
1001SRTSRT1001UPS_02-9UPS 02.9
1020SRTSRT1020UPS_10-1UPS 10.1
1014SRTSRT1014UPS_05-2UPS 05.2
1002SRTSRT1002UPS_05-2UPS 05.2
1021SRTSRT1021UPS_12-0UPS 12.0
1015SMT SmartConnect SMT1015UPS_04-1UPS 04.1
1018SMC SmartConnectSMC1018UPS_04-1UPS 04.1
1010SRTSRT1010UPS_08-3UPS 08.3
1019SRTSRT1019UPS_08-2UPS 08.2
1024SRTSRT1024UPS_00-8UPS 00.8
1017XU1K3LLXXRCCXUL1017UPS_02-3UPS 02.3
1033XU2K0LLXXRCCXUL1033UPS_00-3UPS 00.3
1025SRTSRT1025UPS_07-9UPS 07.9
1016XP1K9NN42RCCPMU1016UPS_02-3UPS 02.3
5008CSH2SRT5008UPS_02-5UPS 02.5
1031SMXSMX1031UPS_02-0UPS 02.0
1029SCL SmartConnectNMC1029UPS_02-5UPS 02.5
1030SCL SmartConnectLCE1030UPS_02-5UPS 02.5
1037SCL SmartConnectLCE1037UPS_02-5 - 01-10-19UPS 02.5
20SMXSMT20UPS_10-2UPS 10.2
23SMXSMX23UPS_07-0UPS 07.0
18SMTSMT18UPS_09-6UPS 09.6
11SMXSMX11UPS_03-8UPS 03.8
17SMTSMT17UPS_07-1_LeUPS 07.1
1003SMXSMX1003UPS_08-1UPS 08.1
1004SRCYAMUNA_03-8UPS 03.8
33EER32000bootloader+Copy of Palomar_CTC_App.encUPS

NOTE: You must use the serial cable that is included with your UPS. If upgrading via USB, it is recommended that you use the included USB cable.

NOTE: If you are upgrading any UPS unit due to a "Needs Firmware Update" or "Battery Sys Error 0800" message, you MUST have your external battery packs connected when you perform the upgrade. If you connect more external packs at a later date and the issue returns, you will need to run the update again with all battery packs connected. Upgrading an SRT unit may take up to 20 minutes to complete.
DO NOT REBOOT YOU COMPUTER OR ATTEMPT TO TURN OFF THE UPS DURING THIS TIME.
The more external battery packs are connected, the longer the upgrade will take.


NOTE: SRT1500XLJ and SRT1000XLJ UPS models have a factory firmware of UPS 8.0. Do not downgrade to any lower version.





Resolution:
Customers wanting to upgrade their UPS firmware should download Firmware Upgrade Wizard v4.2.1 as well as the Firmware Upgrade Wizard User Guide
 

The Firmware Upgrade Wizard v4.2.1 file contains the self-extracting executable file, as well as all necessary UPS firmware images. Read the Firmware Upgrade Wizard User Guide before performing the upgrade.
The User Guide provides a complete step by step walk through of the process including all necessary screenshots. The complete process will take 5-20 minutes.

If you run into any issues during the process or have any additional questions, please contact APC Tech Support.

Links to Downloadable Files:
Firmware Upgrade Wizard v4.2.1
Firmware Upgrade Wizard User Guide

Note: Updated release notes that are not yet included in Firmware Upgrade Wizard 4.2.1 are available
here

(Downloads will open in a new browser window.)

 

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