{}

Our Brands

Search FAQs

Files to gather when troubleshooting PowerChute Network Shutdown 3.1, 4.x, 5.x, PowerChute Business Edition 10.x, and PowerChute Serial Shutdown.

Issue:
What files are needed to troubleshoot PowerChute Network Shutdown v3.1, 4.x,5.x, PowerChute Business Edition 10.x, and PowerChute Serial Shutdown?

Product:
PowerChute Network Shutdown (PCNS) version 3.1, 4.x, 5.x
PowerChute Business Edition (PCBE) version 10.x
PowerChute Serial Shutdown all versions

Environment:
All supported Windows and Linux OS


Cause:
Troubleshooting

Solution:

For PowerChute Network Shutdown:


Gather these files and send them to Schneider Electric Technical Support.:
  • VirtualizationFileStore.properties
  • sshservice.log
  • PowerChute-keystore
  • pcnsconfig.ini
  • m11Debug.log
  • javaVersionFile.log
  • EventLog.txt
  • error.log
  • configuration.log
  • cmdfiles.log
  • debug.log
  • Powershell.log

If the issue concerns the installation of PowerChute Network Shutdown, please provide the PCNSInstall.log created in the folder/directory where the PowerChute installer has been run.


NOTE: VirtualizationFileStore.properties is only available with VMware (Nutanix, HPE SimpliVity, HyperFlex), Hyper-V, and Nutanix AHV configurations. The Powershell.log and cmdfiles.log may or may not be present depending on the OS and how PowerChute is configured.

On Windows, the default path is
C:\Program files\APC\PowerChute\group1

On VMware vMA, APC Appliance, or Supported Linux OS, the default path is
/opt/APC/PowerChute/group1

For assistance accessing the PowerChute logs on the PowerChute Linux VM from a Windows OS, see FAQ000234323 How.  to edit or copy a file to or from the PowerChute Network Shutdown Linux VM from a Windows OS.

For PowerChute Business Edition 10.x and PowerChute Serial Shutdown:
Open the PowerChute Agent web interface and click About, Create PowerChute Zip Archive.


PowerChute Business Edition About Web page

NOTE: Other files may be needed later, and different files may be needed to troubleshoot installation issues.


APC Egypt

Explore more
Explore more
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.