{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}

Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

Schneider Electric's Technical Support Policy for Older Versions of PowerChute Software

Issue:
What is Schneider Electric software support policy?

Product Lines:
PowerChute Network Shutdown (PCNS),
PowerChute Business Edition (PCBE),
PowerChute Personal Edition (PCPE),
PowerChute Plus (PC+)

Environment:
All supported OS

Cause:
Informational

Solution:
When new versions of software are released, Schneider Electric will continue to provide full technical support to customers for the previous version for a minimum of 1 year after the new version is released. In practice, Schneider Electric typically goes far beyond this stated commitment, but this 1-year policy is stated here so customers may take it into account for planning purposes.
  • The current shipping version of PowerChute Network Shutdown is 4.4 It was release October 2020
    • NOTE: support is continuing for PCNS 4.2 for 32 bit systems, and PCNS v4.3 for 64-bit systems.
  • The current shipping version of PowerChute Business Edition is 10.0.1 It was release March 2019
    • NOTE: support is continuing for PCBE 9.5 for 32 bit systems. 
  • The current shipping version of PowerChute personal Edition is 3.1 It was release June 2019 
  • PowerChute Plus was discontinued March 2007

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.