Our Brands

{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}

Search FAQs

{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}

Why does my Symmetra Power Array 3:1 UPS not show three input phases on the PowerView display?

Symmetra Power Array 3:1 UPS does not show three input phases on the PowerView display interface.

Product Line:
Symmetra Power Array

3:1 systems only

If using a PowerView firmware revision prior to rev N, all three input phases will not be properly reflected.

When using a PowerView on Symmetra Power Array 3:1 you must use a PowerView of firmware revision N or later.

To check the Firmware revision of the PowerView follow these steps:

1. Press any key to go to Menu screen

2. Scroll to Display menu and press enter

3. Scroll down to Information and press enter

4. Firmware is indicated in bottom right corner as FW=N4a (example only)

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.