{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}
{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

PowerChute Business Edition v10.0 Agent UI does not launch

Issue:
The PowerChute Agent web user interface (UI) does not launch using Google Chrome or Mozilla Firefox.

Product Line:
PowerChute Business Edition v10.0

Environment: 
Google Chrome v
70+ and Mozilla Firefox v64+

Solution:

Launch the PowerChute Agent UI in an alternative browser (e.g. Microsoft Edge). Upgrade the Java version used by PowerChute to OpenJDK v11.0.1, available to download on the OpenJDK website.
 
When the Java upgrade has successfully completed, launch the PowerChute Agent UI in Chrome or Firefox.
 
NOTE: This issue has been resolved in PowerChute v10.0.1.
 

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.