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You are using the PowerChute Agent to protect your Windows desktop machine with hibernation and/or sleep enabled and experience communication issues on wake up.

Published date: 30 March 2021

Issue:
You are using the PowerChute Agent to protect your Windows desktop machine with hibernation and/or sleep enabled and experience communication issues on wake up.

Product Line:
PowerChute Business Edition 9.1, 9.1.1, 9.2, 9.2.1, 9.5, 10.x

Environment:
All supported Windows OS

Cause:
Hibernate and Sleep are not supported with PowerChute Business Edition 

Solution:
Disable Hibernate and or Sleep for shutdown in Power Options



 

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