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{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}Minimum and Maximum voltages missing in PowerChute Business Edition Data Log when connected via USB enabled Smart-UPS or Microlink language Smart-UPS
Issue:
Minimum and Maximum voltages missing in PowerChute Business Edition Data Log when connected via USB enabled Smart-UPS or Microlink language Smart-UPS
Product Line:
PowerChute Business Edition
Environment:
All supported OS
Cause:
The minimum and maximum voltage readings (Vmin/Vmax) do not get transmitted from the UPS when connected with the SUA Smart-UPS via USB cable. These values are filled in when the same UPS is connected via the 940-0024C or 940-1524C serial communications cable. This is a limitation of USB communications on a Smart-UPS SUA model UPS. The current voltage at the time the data is being recorded does populate with the correct information.
Minimum and Maximum voltages missing in PowerChute Business Edition Data Log when connected via USB enabled Smart-UPS or Microlink language Smart-UPS
Product Line:
PowerChute Business Edition
Environment:
All supported OS
Cause:
The minimum and maximum voltage readings (Vmin/Vmax) do not get transmitted from the UPS when connected with the SUA Smart-UPS via USB cable. These values are filled in when the same UPS is connected via the 940-0024C or 940-1524C serial communications cable. This is a limitation of USB communications on a Smart-UPS SUA model UPS. The current voltage at the time the data is being recorded does populate with the correct information.
Also, the The minimum and maximum voltage readings (Vmin/Vmax) do not get posted to PCBE when attached to Microlink Smart-UPS.
Solution:
None at this time
Published for:APC Estonia
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