{"searchBar":{"inputPlaceholder":"Search by keyword or ask a question","searchBtn":"Search","error":"Please enter a keyword to search"}}
{}
ESTONIA - Select your location
ESTONIA - Select your location
  1. Support
  2. Search FAQs
  3. FA157432
 
{"support":{"yesButton":"yes","noButton":"no","feedback":{"title":"What can we do to improve?"},"submitButton":"Submit","successMessage":"Thank you for your feedback","title":"Was this helpful?","feedbackPercentLabel":"of people found this helpful","captcha":{"error":"Please tick the box"}}}
Search FAQs

The Matrix-UPS battery communication cable has been misplaced, what can I do?


Issue

Replacement battery communication cable for Matrix battery pack is needed.


Product Line

Matrix-UPS


Environment

All serial numbers


Cause

The cable is damaged or has been misplaced.


Resolution

The cable that provides battery communication is a standard RJ9 2 line 4 wire head set cable.  This is available at any phone accessory supplier.

Can't find what you are looking for?

Reach out to our Customer Care team to receive information on technical support, assistance for complaints and more.
Contact Support

SIGN UP FOR EMAIL

I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic communication means such as email. For more details, please read our Privacy Policy.

Your email is invalid Your email is invalid

This field is required

Please check this box

Problem with captcha verification, please check your connection

Who We Are

CONNECT WITH US

Find a Reseller

Catalog Keycode

2021, APC by Schneider Electric

Thank you for subscribing to updates from Schneider Electric!
Thank you for registering for email from APC by Schneider Electric. We are excited that you have joined the group. You will receive your first welcome message soon. It will describe the email program and what to expect in the upcoming weeks. Enjoy!