Issue: How to obtain APC UPS-Link Protocol language Product Lines: Smart-UPS, Matrix, Symmetra NOTE: The UPS-Link Protocol is used only for APC smart signaling UPS models. This UPS-Link Protocol does not support SMX/SMT/SURTD/SRT models or other next generation UPS's without the use of the AP9620...

Issue Where can I find the manual for the StruxureWare Data Center Expert appliance? Product Line StruxureWare Data Center Expert (DCE) - Basic Appliance (AP9465) - Standard Appliance (AP9470) - Enterprise Appliance (AP9475) - Virtual Appliance (AP94VMACT) StruxureWare Central (SWC) InfraStruXure...

The Matrix-UPS will operate within all standard specification ratings in a surrounding (or environmental) temperature range of 0°C to +40°C (+32°F to +104°F). The internal temperature limitation for the Matrix-UPS as reported through PowerChute plus software may be as high as +70°C (+158°F). Please...

Issue: Details on how extended hardware warranty and software support contracts work for StruxureWare Data Center Expert. Product Line: StruxureWare Data Center Expert (DCE) - Basic Appliance (AP9465) - Standard Appliance (AP9470) - Enterprise Appliance (AP9475) - Virtual...

Issue: You cannot use the Web UI password to download the essential Device Definition (DDF) file for the Rack Monitor 750 in StruxureWare Data Center Expert (DCE). Product Line StruxureWare Data Center Expert (DCE) - Basic Appliance (AP9465) - Standard Appliance (AP9470) - Enterprise Appliance...

How can I mass configure a Network Management Card (NMC) or NMC embedded product? Published date: Issue How can I mass configure or configure multiple Network Management Card devices? Product Line Network Management Card 1 (NMC1) - AP9617, AP9618, AP9619 Devices with an embedded Network...

Issue: Hardwiring to 120v, 208v, and 240v loads from a 208v/240v SmartUPS RT UPS Product Line: Smart-UPS RT Environment: All models with "T" in the suffix of the part number. (IE: SURT3000XL T , SURT8000RMXL T 6U) Note: This does *NOT* include SURTD5000RMXLP3U or SURTD6000RMXLP3U. These two...

Issue: Can I mix C10, C69 with V66 batteries in a Symmetra PX battery frames? Product line: Symmetra PX1 & PX2 Environment: All models/ Serial number Cause: APC By Schneider uses multiple vendors to supply the batteries for use in Symmetra PX products. When installing the batteries into...

Issue: Decoding AirFlow Serial numbers Product line: AirFlow Environment: Data Center Cooling Cause: Resolution: This is for unit built before 2002

Issue: PowerChute Personal Edition v3.0.2 requires insecure .NET Framework 2.0 for installation Product Line: PowerChute Personal Edition Environment: All supported operating systems https://www.apc.com/wp/?um=300 Cause: .NET Framework 2.0 is required to install PowerChute Personal Edition...

Issue: How to configure Microsoft Windows Vista, 7, 8, & 10, Windows Server 2008, 2012, 2016, & 2019 to safely shutdown without using APC's PowerChute software. Product: APC branded UPS with Serial Connections Environment: Microsoft Windows Vista, 7, 8, & 10, Windows Server 2008, 2012,...

Issue: PowerChute Network Shutdown v4.3 and higher (v4.3+) cannot be installed on 32-bit systems. Product Line: PowerChute Network Shutdown Environment: All supported OS Cause: PowerChute v4.3 is bundled with JDK 11, which does not support 32-bit systems. Solution: If you require PowerChute on a...

Issue: How to configure PowerChute Network Shutdown version 4.2 and 4.3 on IBM AIX which is set up on LPAR. Product Line: PowerChute Network Shutdown version 4.2 and 4.3 (PCNS) NOTE: PowerChute Network Shutdown prior to version 4.2 are not compatible with IBM AIX 7.2 on LPAR and support for IBM...

Issue: The PowerChute Business Edition Agent has a “self-signed” security certificate. This means that when you access your Agent installation, your browser will display warnings about the validity and security of the Agent site. Product: PowerChute Business Edition Environment: Mozilla Firefox,...

Issue: A command file is not running within PowerChute. Product Line: PowerChute Network Shutdown PowerChute Business Edition Environment: All supported Windows Operating Systems. Cause: Syntax Solution: The command file runs using the local system account. PowerChute cannot execute programs that...

Issue: Cannot access the PowerChute Business Edition version 10.0.2 Agent web interface. This may arise after upgrading from version 10.0.1 or a clean install. Also you may see Windows Event ID 1067, and in the pcbe.log found in C:/Progarm Files (x86)/APC/PowerChute Business Edition/agent/log, you...