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How do I upgrade my Smart-UPS firmware using the web interface of my Network Management Card?

Article availabe in these languages: Anglais, Français

Issue:

Because the Firmware Upgrade Wizard is the most universal and preferred method of upgrading, we recommend using the APC Firmware Upgrade Wizard via a Serial or USB connection to the UPS whenever possible. The APC Firmware Upgrade Wizard guides you through the upgrade process and provides a consistent upgrade experience. The Firmware Upgrade Wizard is available in FA279197. Instructions are being provided here for users that are unable use the Firmware Upgrade Wizard and wish to upgrade their Smart-UPS Firmware using an APC Network Management Card.


Product Line:

Smart-UPS models with the prefix SMT, SMX, SRT, XU, XP with a Network Management Card installed.


Environment:
  • Supported UPS model listed above
  • UPS Network Management Card 2 (AP9630, AP9630CH, AP9631, or AP9631CH) with SUMX application firmware v6.4.0 or higher
  • UPS Network Management Card 3 (AP9640, AP9641, AP9643) with SU application firmware 1.0 or higher
  • Correct firmware file for the particular UPS available at the end of this document, or here.

Resolution:

Follow the steps below to determine your current NMC firmware revision, select the proper UPS firmware image, and update the UPS firmware via the Network Management Card web interface.

Step 1 - Check if you have a Network Management Card 2 running Smart-UPS / Matrix Application, or a Network Management Card 3 running Smart-UPS Application, and ensure there are no active alarms reported.

Network Management Card 2 running Smart-UPS / Matrix Application:
image.png

Network Management Card 3 running Smart-UPS Application:
image.png

Step 2 - If using Network Management Card 3, go to Step 3.
If using Network Management Card 2: Verify the firmware revision of your Network Management Card. From the NMC web interface choose “About”, then “Network”. The firmware must be v.6.4.0 or higher, but we recommend you always run the latest available NMC firmware. To upgrade the firmware of your Network Management Card, refer to FA156047 .

image.png

Step 3 – Identify the correct UPS Firmware file.
  • Download and unzip the file FirmwareFiles.zip. Save the folder on a local drive.
  • From the NMC web interface choose “About”, then “UPS”:
  • Identify the "ID" number to select the proper firmware file for your UPS.
    • For example, for a UPS with ID 1025 the proper filename will be SRT1025UPS_15-0.enc
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The "ID" is a unique identifier for the hardware platform of your UPS. You need to use the "ID" number to make sure to select the correct firmware file. A paticular UPS model may have different "ID" numbers depending on when it was manufactured, or its current firmware version. Always check the "ID" number of the UPS before starting the upgrade, and ensure you use a firmware file with the compatible ID. If the incorrect file is used, the update will be refused, and will need to be restarted using the correct firmware file.

Use the table below to determine the correct firmware file:

Note: it is not recommended to perform a firmware downgrade to a lower firmware version.
IDUPS PrefixLatest Firmware ReleasedFirmware version After UpgradeFirmware Upgrade with Output On AvailableNotes
17SMTSMT17UPS_07-1_Le.encUPS 07.1No
18SMTSMT18UPS_09-6.encUPS 09.6No
18*SMTSMT18UPS_09-8_JP.encUPS 09.8No
20SMTSMT20UPS_10-2.encUPS 10.2No
1015SMTSMT1015UPS_04-6.encUPS 04.6YesAfter version UPS 04.6, the unit will lose the capability to install future firmware via the NMC.
1039SMTSMT1039UPS_01-2.encUPS 01.2No
1040SMTSMT1040UPS_01-2.encUPS 01.2No
1041SMTSMT1041UPS_01-1.encUPS 01.1No
1026SMTLSMTL1026UPS_15-0.encUPS 15.0YesAfter version UPS 15.0, the unit will lose the capability to install future firmware via the NMC.
20SMXSMT20UPS_10-2.encUPS 10.2No
1003SMXSMX1003UPS_08-1.encUPS 08.1No
1031SMXSMX1031UPS_15-0.encUPS 15.0NoAfter version UPS 15.0, the unit will lose the capability to install future firmware via the NMC.
1001**SRTSRT1001UPS_02-9.encUPS 02.9No
1002SRTSRT1002UPS_15-0.encUPS 15.0NoAfter version UPS 15.0, the unit will lose the capability to install future firmware via the NMC.
1010SRTSRT1010UPS_15-0.encUPS 15.0Yes, from UPS 07.9After version UPS 15.0, the unit will lose the capability to install future firmware via the NMC.
1013SRTSRT1013UPS_15-0.encUPS 15.0NoAfter version UPS 15.0, the unit will lose the capability to install future firmware via the NMC.
1014SRTSRT1014UPS_15-0.encUPS 15.0NoAfter version UPS 15.0, the unit will lose the capability to install future firmware via the NMC.
1019SRTSRT1019UPS_15-0.encUPS 15.0Yes, from UPS 07.1After version UPS 15.0, the unit will lose the capability to install future firmware via the NMC.
1020SRTSRT1020UPS_15-0.encUPS 15.0NoAfter version UPS 15.0, the unit will lose the capability to install future firmware via the NMC.
1021SRTSRT1021UPS_15-0.encUPS 15.0NoAfter version UPS 15.0, the unit will lose the capability to install future firmware via the NMC.
1024SRTSRT1024UPS_15-0.encUPS 15.0Yes, from UPS 00.4After version UPS 15.0, the unit will lose the capability to install future firmware via the NMC.
1025SRTSRT1025UPS_15-0.encUPS 15.0Yes, from UPS 07.3After version UPS 15.0, the unit will lose the capability to install future firmware via the NMC.
1016XP1K9NN42RCCPMU1016UPS_02-3.enc UPS 02.3No
1017XU1K3LLXXRCCXUL1017UPS_02-7.encUPS 02.7Yes, from UPS 01.4
1033XU2K0LLXXRCCXUL1033UPS_00-3.encUPS 00.3 Yes, from UPS 0.03


Notes:
  1. *SMT18UPS_09-8_JP.enc is only compatible with 1U Smart-UPS models sold in Japan: e.g. SMT750RMJ1U and similar. For all other SMT UPS models with ID of 18, use SMT18UPS_09-6.enc
  2. **For SRT UPS models with ID of 1001, the UPS firmware must be updated in two steps. First update the UPS firmware using SRT1001UPS_02-9.enc. This will change the UPS ID to 1013. Once the update to UPS 02.9 is completed, perform the firmware update again using SRT1013UPS_15-0.enc
  3. For more information about the Smart-UPS that will lose the capability to install future UPS firmware via the NMC, refer to this Security Notification .

Step 4 – The majority of UPS models support firmware upgrade with output on. Refer to the above table, and if you have a UPS that supports firmware upgrade with output on, go to Step 5.

NOTE: For UPS devices that require the UPS output to be off before initiating the upgrade, ensure that network access is not dependent on the UPS for power, when upgrading via the Network Management Card.

If network access is dependent on the UPS for power, refer to FA279197 for instructions on upgrading the UPS firmware using the Firmware Upgrade Wizard.

If network access is not dependent on the UPS for power, ensure the attached load is correctly shut down before proceeding with turning off the UPS output.

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To turn off the UPS output, from the NMC web interface choose “Control”, then “UPS”:
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Step 5 – Navigate to the "Configuration" Menu, select "Firmware Update", then use the "Choose File" button to browse for the correct firmware image downloaded and identified in Step 3.
Once the correct Firmware image has been selected, click the “Update UPS” button to apply the upgrade.

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The below window will open after selecting “Update UPS”

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Notes:
  1. The upgrade may take several minutes. When this window closes, the update is complete. Verify that the new UPS Firmware version is shown using the same procedure shown in Step 3.
  2. If the update does not complete, or if any errors are displayed, ensure that the conditions in Step 1 are met. Try updating the UPS firmware with the UPS output turned off. If no alarms are shown, try updating the UPS firmware using the Firmware Upgrade Wizard, which can be found in FA279197.

Step 6 - If the UPS output was turned off in Step 4, the UPS output should now be turned back on.
From the NMC web interface choose “Control”, then “UPS”

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“Skip outlet on delays” may be selected if required to restore power immediately.

Click “Next”.

The attached load can now be turned on.

The upgrade is now complete.

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