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Video: How do I retrieve surveillance clips in StruxureWare Data Center Expert
Issue:
Retrieving surveillance clips in StruxureWare Data Center Expert.
Product Line:
Environment:
Cause:
This is for customers that require assistance in retrieving NetBotz camera clips in DCE
Resolution:
1) Open the DCE Client and go to the Surveillance perspective.
2) Select a device group in the Device Groups pane.
3) Within the Thumbnails pane, you will see the camera thumbnails for your NetBotz Appliances that are in the group you selected.
NOTE: If a thumbnail shows a red circle with a cross-line through it, the camera has not been licensed for surveillance. See knowledge base FA297815 for instructions.
4) Right-click on the camera and select Retrieve Clips.
NOTE: Clips are stored according to the NetBotz Appliance date/time, not the DCE Appliance date/time.
5) Within the Choose Date section, select either Relative or Date Range.
NOTE: If using relative, ensure that the date/time on the DCE Appliance is accurate, as it will be used as a reference point.
6) Select Retrieve Clips and a list of clips during that time frame will show within the list.
7) You can select a clip and then select View.
NOTE: You can also tag, export, or delete clips.
Retrieving surveillance clips in StruxureWare Data Center Expert.
Product Line:
- StruxureWare Data Center Expert (DCE)
- NetBotz
Environment:
- StruxureWare Data Center Expert (DCE)
- NetBotz discovered by DCE and licensed for surveillance
Cause:
This is for customers that require assistance in retrieving NetBotz camera clips in DCE
Resolution:
1) Open the DCE Client and go to the Surveillance perspective.
2) Select a device group in the Device Groups pane.
3) Within the Thumbnails pane, you will see the camera thumbnails for your NetBotz Appliances that are in the group you selected.
NOTE: If a thumbnail shows a red circle with a cross-line through it, the camera has not been licensed for surveillance. See knowledge base FA297815 for instructions.
4) Right-click on the camera and select Retrieve Clips.
NOTE: Clips are stored according to the NetBotz Appliance date/time, not the DCE Appliance date/time.
5) Within the Choose Date section, select either Relative or Date Range.
NOTE: If using relative, ensure that the date/time on the DCE Appliance is accurate, as it will be used as a reference point.
6) Select Retrieve Clips and a list of clips during that time frame will show within the list.
7) You can select a clip and then select View.
NOTE: You can also tag, export, or delete clips.
Released for:APC Denmark
