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How do I update my Smart-UPS firmware using the web interface of my Network Management Card?

Article available in these languages: English, French

Issue:

Because the Firmware Upgrade Wizard is the most universal and preferred method of updating, we recommend using the APC Firmware Upgrade Wizard whenever possible. The APC Firmware Upgrade Wizard guides you through the update process and provides a consistent update experience. The Firmware Upgrade Wizard is available in FA279197. Instructions are being provided here for users that are unable use the Firmware Upgrade Wizard and wish to update their Smart-UPS Firmware using the web interface of an APC Network Management Card (NMC). For those who wish to update their Smart-UPS Firmware using the NMC's command line interface (CLI), see FAQ000242942 .


Product Line:

Smart-UPS models with the prefixes SMT, SMTL, SMX, SRT, SRTL, XP, and XU with a SmartSlot or embedded NMC.


Environment:
  • Supported UPS model listed above
  • Supported Web browsers: Microsoft® Internet Explorer® (IE) 8.x or higher, with compatibility view turned on; the latest release of Microsoft® Edge®; the latest releases of Mozilla® Firefox® or Google® Chrome®
  • UPS Network Management Card 2 (AP9630, AP9630CH, AP9631, AP9631CH, or embedded NMC2) with SUMX application firmware v6.4.0 or higher
  • UPS Network Management Card 3 (AP9640, AP9641, AP9643, or embedded NMC3) with SU application firmware 1.0 or higher
  • Correct firmware file for the particular UPS available to download at the end of this document.

Resolution:

Follow the steps below to determine your current NMC firmware revision, select the proper UPS firmware file, and update the UPS firmware via the Network Management Card web interface.

NOTE: When performing the UPS firmware update using the NMC web interface, while connected to the web interface over Wi-Fi, a different network, or VPN, a file transfer timeout may occur if an HTTPS connection is used. Refer to FAQ000234317 for alternative methods to update the UPS firmware using the NMC.

Step 1 - Check if you have a Network Management Card 2 running Smart-UPS / Matrix Application, or a Network Management Card 3 running Smart-UPS Application, and ensure there are no active alarms reported.

Network Management Card 2 running Smart-UPS / Matrix Application:
NMC2

Network Management Card 3 running Smart-UPS Application:
NMC3

Step 2 - If using Network Management Card 3, go to Step 3.
If using Network Management Card 2: Verify the firmware revision of your Network Management Card. From the NMC web interface choose “About”, then “Network”. The firmware must be v.6.4.0 or higher, but we recommend you always run the latest available NMC firmware. To update the firmware of your Network Management Card, refer to FA156047 .

how to check NMC FW

Step 3 – Identify the correct UPS Firmware file.
  • Download and unzip the file FirmwareFiles.zip available to download at the end of this document. Save the folder on a local drive.
  • From the NMC web interface choose “About”, then “UPS”:
  • Identify the "ID" number to select the proper firmware file for your UPS.
    • For example, for a UPS with ID 1025 the proper filename will be SRT1025UPS_15-0.enc
how to check UPS FW
The "ID" is a unique identifier for the hardware platform of your UPS. You need to use the "ID" number to make sure to select the correct firmware file. A paticular UPS model may have different "ID" numbers depending on when it was manufactured, or its current firmware version. Always check the "ID" number of the UPS before starting the update, and ensure you use a firmware file with the compatible ID. If the incorrect file is used, the update will be refused, and will need to be restarted using the correct firmware file.

Use the table below to determine the correct firmware file:

Note: it is not recommended to perform a firmware downgrade to a lower firmware version.
IDUPS PrefixLatest Firmware ReleasedFirmware version After UpdateFirmware Update with Output On AvailableNotes
17SMTSMT17UPS_07-1_Le.encUPS 07.1No
18SMTSMT18UPS_09-8.encUPS 09.6No
20SMTSMTSMX20UPS_10-2.encUPS 10.2No
1015SMTSMT1015UPS_04-6.encUPS 04.6YesAfter version 04.6 is installed, the NMC will lose the capability to install future UPS firmware updates.
1031SMTSMTSMX1031UPS_15-0.encUPS 15.0YesAfter version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1039SMTSMT1039UPS_01-2.encUPS 01.2No
1040SMTSMT1040UPS_01-2.encUPS 01.2No
1041SMTSMT1041UPS_01-1.encUPS 01.1No
1026SMTLSMTL1026UPS_15-0.encUPS 15.0YesAfter version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
20SMXSMTSMX20UPS_10-2.encUPS 10.2No
1003SMXSMX1003UPS_08-1.encUPS 08.1No
1031SMXSMTSMX1031UPS_15-0.encUPS 15.0NoAfter version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1001*SRTSRT1001UPS_02-9.encUPS 02.9No
1002SRTSRT1002UPS_15-0.encUPS 15.0NoAfter version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1010SRTSRT1010UPS_15-1.encUPS 15.1Yes, from UPS 07.9After version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1013SRTSRT1013UPS_15-0.encUPS 15.0NoAfter version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1014SRTSRT1014UPS_15-0.encUPS 15.0NoAfter version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1019SRTSRT1019UPS_15-0.encUPS 15.0Yes, from UPS 07.1After version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1020SRTSRT1020UPS_15-0.encUPS 15.0NoAfter version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1021SRTSRT1021UPS_15-0.encUPS 15.0NoAfter version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1025SRTSRTXU1025UPS_15-1.encUPS 15.1Yes, from UPS 07.3After version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1024SRTLSRTL1024UPS_15-2.encUPS 15.2Yes, from UPS 00.4After version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1034SRTLSRTL1034UPS_05-0.encUPS 05.0Yes
1035SRTLSRTL1035UPS_05-0.encUPS 05.0Yes
1016XP1K9NN42RCCXP1016UPS_02-3.enc UPS 02.3No
1017XU1K3LLXXRCCXU1017UPS_15-0.encUPS 15.0Yes, from UPS 01.4After version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1025XU1K0JJXXRX-JP
XU750JJXXRX-JP
SRTXU1025UPS_15-1.encUPS 15.1After version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.
1033XU2K0LLXXRCCXU1033UPS_15-0.encUPS 15.30Yes, from UPS 0.03 After version 15.0 is installed, the NMC will lose the capability to install future UPS firmware updates.


Notes:
  1. *For SRT UPS models with ID of 1001, the UPS firmware must be updated in two steps. First update the UPS firmware using SRT1001UPS_02-9.enc. This will change the UPS ID to 1013. Once the update to UPS 02.9 is completed, perform the firmware update again using SRT1013UPS_15-0.enc
  2. For more information about the capability to install future UPS firmware via the NMC, refer to this Security Notification.
  3. Once the NMC has lost the capability to install future UPS firmware updates remotely, attempts to update the UPS firmware using the NMC will be refused:
FW update refused

Step 4 – The majority of UPS models support firmware update with output on. Refer to the above table, and if you have a UPS that supports firmware update with output on, go to Step 5.

NOTE: For UPS devices that require the UPS output to be off before initiating the update, ensure that network access is not dependent on the UPS for power, when updating via the Network Management Card.

If network access is dependent on the UPS for power, refer to FA279197 for instructions on updating the UPS firmware using the Firmware Upgrade Wizard.

If network access is not dependent on the UPS for power, ensure the attached load is correctly shut down before proceeding with turning off the UPS output.

prompt if UPS output must be turned off

To turn off the UPS output, from the NMC web interface choose “Control”, then “UPS”:

how to turn off UPS output

how to turn off UPS output 2

Step 5 – Navigate to the "Configuration" Menu, select "Firmware Update", then use the "Choose File" button to browse for the correct firmware file downloaded and identified in Step 3.
Once the correct Firmware file has been selected, click the “Update UPS” button to apply the update.

how to update UPS FW

The below window will open after selecting “Update UPS”

UPS firmware update in progress

Notes:
  1. The update may take several minutes. When this window closes, the update is complete. Verify that the new UPS Firmware version is shown using the same procedure shown in Step 3.
  2. If the update does not complete, or if any errors are displayed, ensure that the conditions in Step 1 are met. Try updating the UPS firmware with the UPS output turned off. If no alarms are shown, try updating the UPS firmware using the Firmware Upgrade Wizard, which can be found in FA279197.

Step 6 - If the UPS output was turned off in Step 4, the UPS output should now be turned back on.
From the NMC web interface choose “Control”, then “UPS”
“Skip outlet on delays” may be selected if required to restore power immediately.

how to rurn on UPS output

The attached load can now be turned on.

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