Issue:
The UPS indicates battery replacement is required or is providing insufficient runtime compared to when the UPS was first put into service.    

Product Line:
Smart-UPS and Back-UPS  

Environment:
All models, All Serial Numbers

Cause:
Battery replacement is part of the normal maintenance for your UPS.

Resolution:



To determine the correct Replacement Battery Cartridge to purchase for your APC UPS and to see other options available to you, use the UPS Replacement Battery Selector tool on www.apc.com. Before you use this tool, you will need to know your UPS model #.

To find your UPS model #, locate a white bar-code sticker on your UPS. This can be found behind or on the bottom of your UPS. The bar code label will look similar to the one below:






The top row of the bar code sticker indicates the UPS model number. The bottom row indicates the UPS serial number. The first two numbers in the serial number indicate the year that the UPS was manufactured. For example, serial #SB041650513 is a unit manufactured in 2004. The age of the UPS will also help you to determine if you need a replacement battery cartridge. A battery will typically last 3-5 years, varying based on frequency of use, duration of use and environmental conditions such as heat and humidity.

Now that you've acquired your model, go to APC's convenient, easy-to-use UPS Replacement Battery Selector tool. You can simply enter your model # and the Selector will provide you with the available options for upgrading your ups, or purchasing a replacement battery cartridge (RBC).

If you purchase a Replacement Battery cartridge (RBC)  please note that some units contain multiple batteries inside the UPS. The Selector will provide you with a single part # that will contain all the batteries you will need for your UPS model, unless otherwise indicated in the chart.

For example, a model SU700NET has 2 batteries inside. If you purchase qty 1 #RBC5, you will receive a cartridge containing the 2 batteries needed for your unit, hence you only need to purchase one part #RBC5 for your SU700NET.