{"searchBar":{"inputPlaceholder":"Busca por palabra clave o haz una pregunta","searchBtn":"Buscar","error":"Ingresa una palabra para buscar"}}
{}

Nuestras marcas

{"support":{"yesButton":"Sí","noButton":"No","feedback":{"title":"¿Qué podemos hacer para mejorar?"},"submitButton":"Enviar","successMessage":"Gracias por tus comentarios","title":"¿Te fue de ayuda?","feedbackPercentLabel":"de las personas encontraron esto útil","captcha":{"error":"Por favor, marca una casilla"}}}
Buscar Preguntas Frecuentes

Why am I not able to establish communication with external batteries and my SURT15k/20K UPS?


Issue:

Cannot establish communications with external battery packs

Product Line:

Smart-UPS Online

Environment:

All SURT 15K and 20K models, All Serial Numbers

Cause:

Communications are sometimes slow to initialize when connecting external battery packs.

Resolution:
  • Disconnect all external battery packs - Wait at least 2 minutes
  • Connect first battery pack - Wait at least 2 minutes
  • Connect next battery pack - Wait at least 2 minutes
  • Continue until all battery packs are recognized and communicating with the UPS. 

If issue persists, consult your users manual for additional troubleshooting methods.
 

¿No encuentras lo que estás buscando?

Comunícate con nuestro equipo de Atención al Cliente para recibir soporte técnico, asistencia para quejas y más.