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Video: How do I update the firmware of my SMT, SMX, SMC, or SCL series Smart-UPS using the Firmware Upgrade Wizard?

Fecha de publicación: 02 April 2020

Issue: 
There are two methods to update the firmware of the UPS:  

  • Locally via a Serial or USB connection using the Firmware Upgrade Wizard application
  • Remotely via the Network Management Card (SMT or SMX models)
  • The Firmware Upgrade Wizard is the most reliable and preferred method of upgrading.

The Most Recent version of the Firmware Upgrade Wizard is 4.2.0, however some Smart-UPS require version 4.1.1. This document will help you to determine which version you need.

If you have a previous version of the Firmware Upgrade Wizard or Firmware Images, delete the old version and download the latest revision.
If you need to upgrade an SRT unit, or need to upgrade via the Network Management Card, refer to FAQ 
#FA164737

Links to download all necessary files can be found at the end of this document.


Product line:
Smart-UPS SMT, SMX, SMC, and SCL Families ONLY
 

Environment:
In general, all Smart-UPS models beginning with "SMT", "SMX", "SMC" are supported via USB or Serial.

Since we will continually release new products that are supported by the tool, we identify devices that are NOT supported.

Devices that are *NOT* supported by any version of the Firmware Upgrade Wizard:
  • All SU, SUA, SUM, SC Products
  • SMX750, SMX1000, SMX1500 with firmware UPS 02.x or lower. (These units are 120 V devices built prior to date code 1037)

Devices that are supported via *Serial ONLY*:
  • SMX Units with firmware earlier than UPS 07.2
  • SMT units with firmware earlier than UPS 08.0
    Note: No harm will occur if you attempt to update firmware via USB port on the above units. A warning message will indicate that the unit does not support firmware update via this method, and the Firmware Upgrade Wizard will close. 
The system requirements for the Firmware Upgrade Wizard are as follows:
Operating systems: Microsoft Windows XP®, Windows Vista® , Windows 7®, Windows 8®, 8.1®, and Windows 10®


The Following products are NOT supported by Firmware Upgrade Wizard 4.2.0
For these units you MUST use Firmware Upgrade Wizard 4.1.1:
UPS Family/Category Unsupported SKUs/Models Notes
SMT SMT1000US, SMT1500RMUS, SMT1500US, SMT2200RMUS, SMT1000US, SMT1500RMUS, SMT1500US, SMT2200RMUS, HTM1200RMJ1U, NMM1200RMJ1U  
SMX SMX2000LV, SMX2000LVNC, SMX2000LVNCQ, SMX2000LVQ, SMX2200HV, SMX2200HVQ, SMX3000HV, SMX3000HVNC, SMX3000HVNCQ, SMX3000HVQ, SMX3000HVT, SMX3000HVTQ, SMX3000LV, SMX3000LVNC, SMX3000LVNCQ, SMX3000LV  
SMX750, SMX1000, SMX1500 NOTE: If any listed SKU is running UPS firmware 0.2x or lower, it is unsupported by any version of the Firmware Upgrade Wizard. These units are 120V devices manufactured prior to date code 1037. The date code is the first 4 numbers in your serial number, i.e. serial number AS1036123456 is not supported
SMX2000RMLV2U, SMX2000RMLV2UNC, SMX2000RMLV2UNCQ, SMX2000RMLV2UQ, SMX2200RMHV2U, SMX2200RMHV2UQ, SMX2200RMLV2U, SMX2200RMLV2UQ, SMX3000RMHV2U, SMX3000RMHV2UNC, SMX3000RMHV2UNCQ, SMX3000RMHV2UQ, SMX3000RMLV2U, SMX3000RMLV2UNC, SMX3000RMLV2UNCQ, SMX3000RMLV2UQ, DLX3000R2LVJNC NOTE: If any listed SKU is running a UPS firmware version between 5.0 and 7.0, it is supported by the Firmware Upgrade Wizard v4.2. For example: firmware version 6.2.
FJX1500RMI2UNC, SMX1000, SMX1000I, SMX1000IQ, SMX1000Q, SMX1500RM2U, SMX1500RM2UNC, SMX1500RM2UNCQ, SMX1500RM2UQ, SMX1500RMI2U, SMX1500RMI2UNC, SMX1500RMI2UNCQ, SMX1500RMI2UQ, SMX750, SMX750I, SMX750IQ, SMX750-NMC, SMX750Q NOTE: If any listed SKU is running UPS firmware version 7.0 and higher, it is supported by the Firmware Upgrade Wizard v4.2.

Note: You must use the serial cable that is included with your UPS. If upgrading via USB, it is recommended that you use the included USB cable.

If your UPS is
not included in the above list, You should download Firmware Upgrade Wizard 4.2.0


________________________________________________________________________________


To find your current Firmware level:
Run the Wizard and it will identify the current firmware version before performing the update.
 
For all but SMC unit:
From the main menu of the UPS LCD screen select "About" and scroll down to "UPS Firmware"

NOTE: Every Smart-UPS has a unique Micro-Link ID. This can be found in the "about" menu on the UPS LCD Screen, or via PowerChute.
  • You may find that the same models of UPS have different Micro-Link ID's depending on when they were produced.
  • The final firmware version will be determined by the Micro-Link ID and not the Model Number of the UPS.
  • If your Micro-Link ID is not listed, it does not have an update available.
  • The Firmware Upgrade Wizard will select the proper version for the unit you are upgrading.
 
Micro-Link ID UPS Latest Image Release After Upgrade
4 SMT Tower 750VA 4.5G SMT4UPS_07-1_Le_750 UPS 07.1
4 SMT Tower >= 1000VA 4.5G SMT4UPS_07-1_Le_NOT750 UPS 07.1
10 SMX > 1.5KVA (LV) SMX10UPS_02-0 UPS 02.0
11 SMX <= 1.5KVA SMX11UPS 03-8.enc UPS 03.8
17 SMT 4.5G SMT17UPS 07-1 Le.enc UPS 07.1
18 SMT 4.5G SMT18UPS_09-4 UPS 09.4
20 SMX SMT20UPS_10-1 UPS 10.1
23 SMX > 1.5KVA (LV/HV) SMX23UPS_07-0 UPS 07.0
1000 SMC 4.5G SMC1000UPS_10-0 UPS 10.0
1003 SMX > 1.5KVA (HV) SMX1003UPS 07-4.enc UPS 07.4
1005 SMC 4.5G SMC1005UPS_12-0 UPS 12.0
1007 SMC 230V > 1.5KVA SMC1007UPS_11-0 UPS 11.0
1015 SMT SmartConnect SMT1015UPS_04-1 UPS 04.1
1018 SMC SmartConnect SMC1018UPS_04-1 UPS 04.1
1029 SCL500RM1UNC SCL1029UPS_02-3 UPS 02.3
1030 SCL500RM1UC SCL1030UPS_02-3 UPS 02.3



 
















   

Resolution:

Customers wanting to upgrade their UPS firmware should download  Firmware Upgrade Wizard 4.1.1 or Firmware Upgrade Wizard 4.2.0 as needed 
The "Firmware Upgrade Wizard" files contains the self-extracting executable file, as well as all necessary UPS firmware images.
Read the "Firmware Upgrade Wizard Manual" before beginning the process.
The users manual provides a complete step by step walk through of the process including all necessary screen shots.
The complete process will take 5-20 minutes and will require that you power down any load attached to the UPS.
 
If you run into any issues during the process or have any additional questions, please contact APC Tech Support.


Links to Downloadable Files:
Firmware Upgrade Wizard v4.1.1
Firmware Upgrade Wizard User's Manual v4.1.1
Firmware Upgrade Wizard v4.2.0

Firmware Upgrade Wizard User's Manual v4.2.0
All images with Read Me Files

(Downloads will open in a new browser window.)


NOTE: If you have a previous version of the Firmware Upgrade Wizard or Firmware Images, it is advised that you delete the old version and download the latest revision.
 


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