{"searchBar":{"inputPlaceholder":"Busca por palabra clave o haz una pregunta","searchBtn":"Buscar","error":"Ingresa una palabra para buscar"}}

Nuestras marcas

{"support":{"yesButton":"Sí","noButton":"No","feedback":{"title":"¿Qué podemos hacer para mejorar?"},"submitButton":"Enviar","successMessage":"Gracias por tus comentarios","title":"¿Te fue de ayuda?","feedbackPercentLabel":"de las personas encontraron esto útil","captcha":{"error":"Por favor, marca una casilla"}}}
Buscar Preguntas Frecuentes

Access to Devices on InfrastruXure (ISX) Manager's Private Network is Slow


Access to Devices on InfrastruXure (ISX) Manager's Private Network is slow

Product Line
  • InfrastruXure (ISX) Manager - AP92200

  • All ISX Manager versions


An ISX Manager will have slow access to devices on the private network (APC LAN) if the ISX Manager is configured with an incorrect primary and secondary DNS server.

During the HTTP connection to the private side device, it uses a SOCKS proxy. That proxy performs a DNS lookup. If the primary and secondary DNS servers configured in ISX Manager are invalid (meaning the address does not respond to a ping), the connection will timeout. That timeout is 10 seconds. ISX Manager tries once for primary, once for secondary.

The HTTP protocol tries once without authentication, and then again with authentication, leading to a 40 second delay from when the user tried to launch to the device. During this time the user will see a blank window appear as the Manager attempts to log into the device.


Verify your DNS configuration. If the configured DNS servers IP's respond to a ping (even if they are not DNS servers) the connection will fail immediately, thus not causing the slow private side access.

¿No encuentras lo que estás buscando?

Comunícate con nuestro equipo de Atención al Cliente para recibir soporte técnico, asistencia para quejas y más.