How do I update the firmware of my CSH, SCL, SMC, SMT, SMTL, SMX, SRT, SRTL, XP and XU series Smart-UPS using the Firmware Upgrade Wizard?

Issue:

The Firmware Upgrade Wizard is the most universal and preferred method of updating.

If a previous version of the Firmware Upgrade Wizard or Firmware Images are installed, delete the old version and download the latest revision.

Links to download all necessary files can be found at the end of this document.

IMPORTANT: IT IS NOT RECOMMENDED TO USE LOCAL CONNECTION VIA USB CABLE WITH THE CURRENT VERSION OF THE FIRMWARE UPGRADE WIZARD. It is recommended to use local connection via Serial cable. The serial cable supplied with the UPS must be used. USB support will be re-added to the next version of the Firmware Upgrade Wizard.


Product Line:

Smart-UPS models with the prefixes CSH, SCL, SMC, SMT, SMTL, SMX, SRT, SRTL, XP, and XU

Note: The Firmware Upgrade Wizard does not support the below Smart-UPS devices:

• Models with the prefixes SRC, SU, SUA, SUM, SURT, SURTA, SURTD
• SMX750, SMX1000, and SMX1500 with ID 11 and firmware UPS 02.x or lower. These units are 120V devices built prior to date code 1037. The date code is the first 4 numbers in your serial number. For example, serial number AS1036123456 would not be supported.
• Devices not supported in the current release: SMT750RMJ1U, SMT2200, SMC2200XLI-BR

Environment:

The system requirements for the Firmware Upgrade Wizard are as follows:
Operating systems: 64-bit Windows 7, 8.1 Pro, Windows 10, Windows 11, Windows Server 2016, Windows Server 2019, Windows Server 2022

To find the current UPS Firmware version via the UPS LCD display:
The Firmware Upgrade Wizard will detect the current version.
Alternately, from the main menu of the UPS LCD screen, select "About" and scroll down to "UPS Firmware".

To find the current UPS Firmware version via Firmware Upgrade Wizard:
Run the Firmware Upgrade Wizard and it will identify the current firmware version before performing the update.

To find the current UPS ID:
Every Smart-UPS has a unique UPS ID. This can be found in the "About" menu on the UPS LCD screen, or in the NMC web interface.

• Follow the link the video guide on How to locate the UPS ID for APC Smart-UPS
• The same models of UPS may have different UPS IDs depending on when they were produced.
• The final firmware version will be determined by the UPS ID and not the Model Number of the UPS.
• If the UPS ID is not listed in the below table, it does not have an update available.
• The Firmware Upgrade Wizard will select the correct version for the unit you are updating.

Note: it is not recommended to perform a firmware downgrade to a lower firmware version than the current UPS firmware.

Firmware Files bundled with the current release of Firmware Upgrade Wizard:

UPS ID	UPS Prefix	Latest Firmware Released	Firmware Version After Update	Firmware Update with Output On Available
5008	CSH	CSH5008UPS_02-7.enc	UPS 02.7	Yes
1029	SCL	SCL1029UPS_15-1.enc	UPS 15.1	Yes
1030	SCL	SCL1030UPS_15-1.enc	UPS 15.1	No
1036	SCL	SCL1036UPS_15-1.enc	UPS 15.1	Yes
1037	SCL	SCL1037UPS_15-1.enc	UPS 15.1	No
1000	SMC	SMC1000UPS_10-0.enc	UPS 10.0	No
1005	SMC	SMC1005UPS_15-1.enc	UPS 15.1	No
1007	SMC	SMC1007UPS_15-0.enc	UPS 15.0	No
1018	SMC	SMC1018UPS_15-5.enc	UPS 15.5	Yes
1028	SMC	SMC1028UPS_16-5.enc	UPS 16.5	Yes
1061	SMC	SMC1061UPS_02-0.enc	UPS 02.2	Yes
17	SMT	SMT17UPS_07-1_Le.enc	UPS 07.1	No
18	SMT	SMT18UPS_15-0.enc	UPS 15.0	No
20	SMT	SMTSMX20UPS_15-0.enc	UPS 15.0	No
1015	SMT	SMT1015UPS_15-5.enc	UPS 15.5	Yes
1027	SMT	SMT1027UPS_16-5.enc	UPS 16.5	Yes
1031	SMT	SMTSMX1031UPS_15-0.enc	UPS 15.0	No
1039	SMT	SMT1039UPS_15-0.enc	UPS 15.0	No
1040	SMT	SMT1040UPS_15-0.enc	UPS 15.0	No
1041	SMT	SMT1041UPS_15-0.enc	UPS 15.0	No
1060	SMT	SMT1060UPS_02-0.enc	UPS 02.0	Yes
1026	SMTL	SMTL1026UPS_15-1.enc	UPS 15.1	Yes
20	SMX	SMTSMX20UPS_15-0.enc	UPS 15.0	No
23	SMX	SMX23UPS_15-0.enc	UPS 15.0	No
1003	SMX	SMX1003UPS_15-0.enc	UPS 15.0	No
1031	SMX	SMTSMX1031UPS_15-0.enc	UPS 15.0	No
1001*	SRT	SRT1001UPS_02-9.enc	UPS 02.9	No
1002	SRT	SRT1002UPS_15-0.enc	UPS 15.0	No
1010	SRT	SRT1010UPS_15-1.enc	UPS 15.1	Yes, from UPS 07.9
1013	SRT	SRT1013UPS_15-0.enc	UPS 15.0	No
1014	SRT	SRT1014UPS_15-0.enc	UPS 15.0	No
1019	SRT	SRT1019UPS_15-1.enc	UPS 15.1	Yes, from UPS 07.1
1020	SRT	SRT1020UPS_15-0.enc	UPS 15.0	Yes
1021	SRT	SRT1021UPS_15-0.enc	UPS 15.0	No
1025	SRT	SRTXU1025UPS_15-1.enc	UPS 15.1	Yes, from UPS 07.3
1024	SRTL	SRTL1024UPS_15-3.enc	UPS 15.3	Yes, from UPS 00.4
1034	SRTL	SRTL1034UPS_05-0.enc	UPS 05.0	Yes
1035	SRTL	SRTL1035UPS_05-0.enc	UPS 05.0	Yes
1016	XP1K9NN42RCC	XP1016UPS_15-0.enc	UPS 15.0	No
1017	XU1K3LLXXRCC	XU1017UPS_15-0.enc	UPS 15.0	Yes, from UPS 01.4
1025	XU1K0JJXXRX-JP XU750JJXXRX-JP	SRTXU1025UPS_15-1.enc	UPS 15.1	Yes, from UPS 07.3
1033	XU2K0LLXXRCC	XU1033UPS_15-0.enc	UPS 15.0	Yes, from UPS 0.03

Notes:

1. *For SRT UPS models with ID1001, the UPS firmware must be updated twice. First update the UPS firmware using SRT1001UPS_02-9.enc. This will change the UPS ID to 1013. Once the update is completed, perform the firmware update again using SRT1013UPS_15-0.enc
2. As shown in the above table, in some cases, there are two or more firmware images listed for the same UPS ID. The selection of the appropriate file is taken care by a new feature in Firmware Upgrade Wizard, that shows only the relevant and latest firmware for the connected UPS.
3. The serial cable that is included with the UPS must be used.
4. If updating a UPS unit due to a "Needs Firmware Update" or "Battery Sys Error 0800" alarm, the external battery packs MUST be connected when performing the update. If more external battery packs are connected at a later date and the issue returns, the firmware update must be performed again with all battery packs connected. Updating an SRT UPS unit may take up to 20 minutes to complete. The more external battery packs are connected, the longer the update may take.

DO NOT DISCONNECT THE UPS COMMUNICATION CABLE, REBOOT THE COMPUTER, OR ATTEMPT TO TURN OFF THE UPS DURING THE FIRMWARE UPDATE.


Resolution:

Download the Firmware Upgrade Wizard compressed zip file as well as the Firmware Upgrade Wizard User Guide attached to this document.

The Firmware Upgrade Wizard compressed zip file contains the self-extracting executable file bundled with all necessary UPS firmware images. Read the Firmware Upgrade Wizard User Guide before performing the update. The User Guide provides a complete step by step walk through of the process including all necessary screenshots. The complete process will take 5-20 minutes, depending on the UPS model.

For any issues encountered during the update process or any additional questions, please contact APC Tech Support .

Note: Verify the hash key of the Firmware Upgrade Wizard compressed zip file after downloading. The current hash value is be2feca872a177f10def11af4544482b.

1. Open Command Prompt.
2. Change the directory to the folder where the downloaded Smart-UPS_Firmware_Upgrade_Wizard_v4.3.3.zip was saved:
   • This is typically done using he "cd" command
   • For example, if the Smart-UPS_Firmware_Upgrade_Wizard_v4.3.3.zip file was saved to the Downloads folder, the command may look like: "cd C:\Users\Username\Downloads", or "cd Downloads"
3. Run the command "certutil -hashfile Smart-UPS_Firmware_Upgrade_Wizard_v4.3.3.zip MD5"
4. Compare and verify that the displayed hash value corresponds to be2feca872a177f10def11af4544482b.

Example:

Veröffentlicht für:APC Switzerland