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Unable to open the AP9613 - dry contact I/O card configuration utility in Windows 10

Issue

Users are unable to open the AP9613 dry contact I/O card configuration utility in Windows 10. When connecting the card to the PC/laptop for the first time the following error messages are displayed when attempting to open the card's removable drive in Windows File Explorer:





On subsequent connections to the same PC/laptop these error messages are not displayed; the card's removable drive is also not displayed.



Product Line

AP9613 - Dry Contact I/O SmartSlot Card.

Environment
  • AP9613 - all serial numbers. Firmware revision 210.
  • Operating System:  Microsoft Windows 10, version 10.0.14393, build 14393.

Cause

Users are unable to open the dry contact I/O card configuration utility when the AP9613 is connected with the supplied USB cable to a PC/laptop running Windows 10 (version 10.0.14393, build 14393). Testing performed on this issue shows that PC/laptops running OS versions prior to and after the 10.0.14393 version (build 14393) do not exhibit this issue.

Resolution

Update the operating system to the latest stable version.

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