Browse FAQs

Where can I locate product model and serial number for my APC 3 phase UPS?
Product line: Silcon dp300e, Symmetra MW, Symmetra PX, Smart-UPS VT , Galaxy 3500
Where can I find MSDS Data, Electrolyte Quantities for InfraStruxure UPSs using APC SYBTU1-PLP batteries
Product line: Symmetra PX, Symmetra LX, Smart-UPS VT , Galaxy 3500, SYBTU1-PLP
Video: How do I update the firmware of my SMT, SMX, SMC, or SCL series Smart-UPS using the Firmware Upgrade Wizard?
Issue: There are two methods to update the firmware of the UPS : ... , however some Smart-UPS require version 4 ... Smart-UPS SMT, SMX ... ... general, all Smart-UPS models beginning with ... ... smx1500 with firmware UPS 02.x ... ... firmware earlier than UPS 07.2 ... firmware earlier than UPS 08.0 UPS Family/Category ... SKU is running UPS firmware 0. ... ... These units are 120v devices manufactured prior ... ... is running a UPS firmware version between ... ... SKU is running UPS firmware version 7 ... ... included with your UPS . If your UPS is
Video: How do I configure APC Network Management Card network settings?
Smart-UPS front panel LCD - (available on supported SMT, SMX, and SRT Models with NMC2/NMC3)
What accessories are available for the "SURT" series of Smart-UPS Online UPS Systems?
surt014 APC Smart-UPS RT 5/6KVA (For Splitphase Models) 120v PDU KIT with (6)NEMA 5-20
Why can't I use a domestic model APC UPS on a ship
Cause: Standard North American Smart-UPS are designed for a 3 wire input comprised of a 120v Hot, Neutral, and Ground.
What is the expected life of my APC UPS battery?
APC Back-UPS, smart-ups , overload, runtime, battery life, PX1, Smart-Ups VT , Galaxy 3500 ...
Galaxy 3500, Smart-UPS VT and ais3000 Power Factor Information
Refer to the following application note for a better understanding of power factor as related to APC products 8995
Using surge strips with APC's Back-UPS and Smart-UPS products.
Issue: What is Schneider Electric's policy for using surge strips with the APC Back-UPS and APC Smart-UPS product families?

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