Issue:
Lost the root password to the PowerChute Network Shutdown Virtual Appliance (VM)

Product:
PowerChute Network Shutdown versions 4.4.2, 4.4.3, 4.5, 5.0

Environment:
VMware ESXi 6.7, 7.0.x, and 8.0.x
vCenter Server 6.7, 7.0.x, and 8.0.x

Cause:
Lost the root password for the AlmaLinux PowerChute Virtual Appliance (VM)

Solution:
Please review the attached PDF "Steps to reset root password on the PowerChute Virtual Appliance."

NOTE: For assistance resetting the PowerChute web UI, see Schneider Electric FAQ FA159758 Video: How to reset the PowerChute Network Shutdown web UI password, username, and authentication phrase.

Released for:APC Canada