{}

Our Brands

Search FAQs

Easy-UPS reports bDC <Battery Disconnected>

Issue: Easy-UPS reports bDC <Battery Disconnected> during online operation with battery properly connected

Product lines: SRV1KI, SRT2KI, SRV3KI, SRV1KRI, SRV2KRI, SRV3KRI, SRC1KI, SRC1I-AR, SRC2KI, SRC2KI-AR, SRC1KUXI-IN, SRC1KUXI, SRC1KUKXIX84

Cause: The UPS performs an internal battery self-check every 5 minutes. If the UPS detects the battery voltage has deviated outside the acceptable threshold, the UPS will report bDC <Battery Disconnected>. The alert will auto resolve within 5 minutes at the next battery self-check.

Resolution: Use the attached firmware upgrade guide and the appropriate firmware file to update the UPS firmware and resolve the bDC event.

APC Canada

Attachment(s)

Update firmware and software Easy-UPS 1-3kVA.7zUpdate firmware and software Easy-UPS 1-3kVA.7z [179.19 KB]
Easy-UPS SRV firmware upgrade.pdfEasy-UPS SRV firmware upgrade.pdf [296.17 KB]
Explore more
Range:
Users group

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.
Explore more
Range: