Issue: Easy-UPS reports bDC <Battery Disconnected> during online operation with battery properly connected
Product lines: SRV1KI, SRT2KI, SRV3KI, SRV1KRI, SRV2KRI, SRV3KRI, SRC1KI, SRC1I-AR, SRC2KI, SRC2KI-AR, SRC1KUXI-IN, SRC1KUXI, SRC1KUKXIX84
Cause: The UPS performs an internal battery self-check every 5 minutes. If the UPS detects the battery voltage has deviated outside the acceptable threshold, the UPS will report bDC <Battery Disconnected>. The alert will auto resolve within 5 minutes at the next battery self-check.
Resolution: Use the attached firmware upgrade guide and the appropriate firmware file to update the UPS firmware and resolve the bDC event.
Product lines: SRV1KI, SRT2KI, SRV3KI, SRV1KRI, SRV2KRI, SRV3KRI, SRC1KI, SRC1I-AR, SRC2KI, SRC2KI-AR, SRC1KUXI-IN, SRC1KUXI, SRC1KUKXIX84
Cause: The UPS performs an internal battery self-check every 5 minutes. If the UPS detects the battery voltage has deviated outside the acceptable threshold, the UPS will report bDC <Battery Disconnected>. The alert will auto resolve within 5 minutes at the next battery self-check.
Resolution: Use the attached firmware upgrade guide and the appropriate firmware file to update the UPS firmware and resolve the bDC event.
Released for:APC Canada
