Issue:
What are the basic troubleshooting steps for the Back-UPS Connect Mobile Battery M12USWH / M12USWH-CA?
Product Line:
APC Back-UPS Connect
Environment:
M12USWH, M12USWH-CA
Cause:
During normal operation, you may find your UPS not functioning as expected. This may be due to a malfunction, configuration issue, or the install environment.
This document will assist you with basic troubleshooting steps.
Resolution:
What are the basic troubleshooting steps for the Back-UPS Connect Mobile Battery M12USWH / M12USWH-CA?
Product Line:
APC Back-UPS Connect
Environment:
M12USWH, M12USWH-CA
Cause:
During normal operation, you may find your UPS not functioning as expected. This may be due to a malfunction, configuration issue, or the install environment.
This document will assist you with basic troubleshooting steps.
Resolution:
| Problem and Possible Cause | Solution |
| Problem: The mobile power pack cannot be charged. | |
| The PC is in sleep mode. | Wake PC from sleep mode. |
| The temperature is outside of the recommended temperature range for use. | Stop using the mobile power pack until it is within the correct temperature range.
|
| The charging cable is malfunctioning | Carefully check if the charging cable is functioning. Clean the micro- USB port in case there is an obstruction. |
| Problem: The mobile power pack cannot charge some devices. | |
| The mobile power pack is not powered on. | Press the POWER button on the mobile power pack. |
| The remaining capacity of the mobile power pack is low. | Charge the mobile power pack. |
| The mobile power pack’s automatic load detection has detected no load and has powered off the unit. | Press the POWER button on the mobile power pack. |
| The mobile power pack does not recognize or detect the devices connected to it. | Remove connected devices. Turn the unit on, reconnecting each device one at a time. Some devices may require a dedicated charging cable. The cable included with this device is a standard data cable. |
| The mobile device has overloaded the USB port or a short circuit has occurred in the mobile device connected to the mobile power pack. | When the USB port encounters an error such as overload or a short, the mobile power pack will flash all LEDs. If the error is not removed the mobile power pack will enter into safe mode after 30 seconds. To deactivate safe mode, disconnect all devices from the mobile power pack press the POWER button or connect the mobile power pack to a USB charger as if charging. |
| The life of the mobile power pack has expired or a fault has been detected. | In the case where a system fault has been detected, contact your local APC by Schneider Electric dealer or authorized APC by Schneider Electric service agency. |
Released for:APC Canada
