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StruxureWare DCE virtual machine may hang, logs show E1000 NIC error

Issue:
StruxureWare DCE virtual machine may hang, messages log show E1000 NIC error

Product Line:
StruxureWare Data Center Expert

Environment:
StruxureWare DCE virtual machine potentially any version.

Cause:
Potential incompatibility with older Virtual Machine NIC driver.

Resolution:
Looking at DCE log files on a VM install, you may see an error similar to the following: kernel:

e1000 0000:02:00.0: eth0: Detected Tx Unit Hang

This has been seen in VMware ESXi 5.0. It appears to be most prevalent when attempting a DCE backup. In cases where this issue does exist, an upgrade of the VM host to ESXi 5.5 has been seen to resolve this error.

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