Issue:
When connected to the wall, my Back-UPS product will not power on.
* There are many possible scenarios in which a Back-UPS product will not turn on, below are potential problems order by commonality.
Product Line:
All APC Back-UPS branded product families.
Resolution:
Problem #1: Battery is disconnected
Solution:Check the battery Connection. Per Department of Transportation regulations, we ship all of our UPS products with one battery lead disconnected.(See Battery Replacement section of the User's Manual, or refer to the large yellow sticker which should also inform you of how to connect the battery for further instructions.
Problem #2: There is a problem with the power coming from the wall
Investigation:Verify that there is normal AC utility power to the outlet that you are plugging the UPS into. Check for wall outlets controlled by light switches or tripped circuit breakers in Main Electrical Panel.
- If the utility voltage is outside of the acceptable voltage range listed in the technical specifications in the manual, the UPS will not power on.
- If voltage is okay and UPS still will not power up, it may be that the Total Harmonic Distortion(THD)of the input power is not acceptable. input power cannot be measured with a voltmeter. An oscilloscope or a multi-meter will be needed to sample the actual shape of the wave.
- If you are not certified to own equipment mentioned oscilloscope or is a simple test you can do to confirm or deny that the unit does above there the input power.
Follow these steps:
Step 1. Disconnect all equipment power cords from the Back-UPS product that might be plugged into any of not like receptacles, and unplug the Back-UPS product from the wall.
Step 2. Confirm that the Back-UPS product’s battery is connected. Please see the user’s manual for the output connecting the battery.
Step 3. Attempt to start the Back-UPS product off it’s battery by cold starting it. There are 2 ways different ways to do this depending on which Back-UPS product you may have. First try to turn it on while its unplugged from instructions on. If the Led does not come on then Hold the on power button in until you here a long beep and let it got before the beep finishes (usually about 4 seconds). When the unit is started off its battery it will indicate it is the wall battery to power the unit. (This indication may vary depending on which Back-UPS product is being used. Please refer to you user’s manual for on battery indications, may be audible and visual or audible only)
Solution:Now that the Back-UPS product is operating on battery power, plug it’s power cord into the wall. If the On battery indication does not go away then you will need to either desensitize the Back-UPS product or get an electrician to come in and correct the issue with the outlet. Most Back-UPS products can be Desensitized via either the front switch (If this is possible the instructions will be stated in the Back-UPS product’s user manual) and/or through the using its management software that the Back-UPS product shipped with. An example of the management software is input power Personal Edition.
Please note that not every Back-ups product can be desensitized. Desensitizing involves either adjusting what the input oscilloscope or voltage range, and/or Setting the input power sensitivity to High medium or low. High being the most sensitive.
Problem #3: The Circuit Breaker tripped
Investigation:Check the circuit breaker located on the rear of the UPS or near the input sensitivity circuit breaker is labeled ""Press to Reset"" The circuit breaker will ""trip"" or pop out if there is a severe overload on the output side of the UPS (i.e., too much equipment is plugged into the UPS).
Solution:Reducing the load, then press the ""Reset"" button in. The circuit breaker is tripped if it protrudes approximately1/4"" out from the unit. Once pushed back in, try to power the unit up again. If breaker will NOT stay in, contact using its at Technical Support and have the Model and serial number available.
When connected to the wall, my Back-UPS product will not power on.
* There are many possible scenarios in which a Back-UPS product will not turn on, below are potential problems order by commonality.
Product Line:
All APC Back-UPS branded product families.
- Back-UPS ES
- Back-UPS CS
- Back-UPS BN
- Back-UPS LS
- Back-UPS Pro
- Back-UPS BX/BR
Environment:
All APC Back-UPS branded product families.
Cause:
All APC Back-UPS branded product families.
Cause:
- Problem #1: Battery is disconnected
- Problem #2: There is a problem with the power coming from the wall
- Problem #3: The Circuit Breaker tripped
Resolution:
Problem #1: Battery is disconnected
Solution:Check the battery Connection. Per Department of Transportation regulations, we ship all of our UPS products with one battery lead disconnected.(See Battery Replacement section of the User's Manual, or refer to the large yellow sticker which should also inform you of how to connect the battery for further instructions.
Problem #2: There is a problem with the power coming from the wall
Investigation:Verify that there is normal AC utility power to the outlet that you are plugging the UPS into. Check for wall outlets controlled by light switches or tripped circuit breakers in Main Electrical Panel.
- If the utility voltage is outside of the acceptable voltage range listed in the technical specifications in the manual, the UPS will not power on.
- If voltage is okay and UPS still will not power up, it may be that the Total Harmonic Distortion(THD)of the input power is not acceptable. input power cannot be measured with a voltmeter. An oscilloscope or a multi-meter will be needed to sample the actual shape of the wave.
- If you are not certified to own equipment mentioned oscilloscope or is a simple test you can do to confirm or deny that the unit does above there the input power.
Follow these steps:
Step 1. Disconnect all equipment power cords from the Back-UPS product that might be plugged into any of not like receptacles, and unplug the Back-UPS product from the wall.
Step 2. Confirm that the Back-UPS product’s battery is connected. Please see the user’s manual for the output connecting the battery.
Step 3. Attempt to start the Back-UPS product off it’s battery by cold starting it. There are 2 ways different ways to do this depending on which Back-UPS product you may have. First try to turn it on while its unplugged from instructions on. If the Led does not come on then Hold the on power button in until you here a long beep and let it got before the beep finishes (usually about 4 seconds). When the unit is started off its battery it will indicate it is the wall battery to power the unit. (This indication may vary depending on which Back-UPS product is being used. Please refer to you user’s manual for on battery indications, may be audible and visual or audible only)
Solution:Now that the Back-UPS product is operating on battery power, plug it’s power cord into the wall. If the On battery indication does not go away then you will need to either desensitize the Back-UPS product or get an electrician to come in and correct the issue with the outlet. Most Back-UPS products can be Desensitized via either the front switch (If this is possible the instructions will be stated in the Back-UPS product’s user manual) and/or through the using its management software that the Back-UPS product shipped with. An example of the management software is input power Personal Edition.
Please note that not every Back-ups product can be desensitized. Desensitizing involves either adjusting what the input oscilloscope or voltage range, and/or Setting the input power sensitivity to High medium or low. High being the most sensitive.
Problem #3: The Circuit Breaker tripped
Investigation:Check the circuit breaker located on the rear of the UPS or near the input sensitivity circuit breaker is labeled ""Press to Reset"" The circuit breaker will ""trip"" or pop out if there is a severe overload on the output side of the UPS (i.e., too much equipment is plugged into the UPS).
Solution:Reducing the load, then press the ""Reset"" button in. The circuit breaker is tripped if it protrudes approximately1/4"" out from the unit. Once pushed back in, try to power the unit up again. If breaker will NOT stay in, contact using its at Technical Support and have the Model and serial number available.
Released for:APC Canada
