AP9620 Compatibility.
Product Line:
Smart-UPS
Environment:
Models beginning with "SMT" or "SMX", All Serial Numbers
Cause:
Some Smart-UPS may require a firmware upgrade to be able to communicate with the AP9620 Legacy Card
Resolution:
The AP9620 Legacy Communications card is designed to allow new Smart-UPS units (SMT, SMX, SURTD, and SRT series) to communicate with legacy applications. Some SMT, SMX, or SURTD Smart-UPS units may require a firmware update in order to communicate using the AP9620 Legacy Communications card. You can find the current firmware level of your UPS via the ""About"" menu on the LCD interface of the UPS. SRT units require that the AP9620 card firmware be 3.0 or later.
| LCC Compatibility Matrix | |
| Supported UPS Models | Compatibility Notes |
| SMT750 SMT1000 SMT1500 SMT2200 SMT3000 | Requires ""COM 02.1"" Firmware or later |
| SMT750I SMT1000I SMT1500I SMT2200I SMT3000I | Compatibility is fully supported |
| SMT750RM SMT1000RM SMT1500RM SMT2200RM SMT3000RM | Compatibility is fully supported |
| SMX750 SMX1000 SMX1500 | Requires Firmware ""UPS 03.1 / COM 03.0"" or later |
| SMX750I SMX1000I SMX1500I | Compatibility is fully supported |
| SMX2000 SMX2200 SMX3000 | Compatibility is fully supported |
| SURTD3000 SURTD5000 | Requires UPS Firmware 5.1 or later |
| SRT (All) | Requires AP9620 Card have Firmware 3.0 or later NOTE: Use of AP9620 disables the embedded Network Management Card in the UPS. |
If you find that your UPS needs to have the firmware upgraded, please see knowledge base document number FA164737 for information on how to upgrade..
Released for:APC Canada
