Browse FAQs



Video: How do I upgrade my Smart-UPS firmware using my Network Management Card?
We recommend using the APC Firmware Upgrade Wizard via a Serial or USB connection to the UPS whenever possible.
Why does a Smart-UPS turn off when a standard serial cable is attached?
This is due to the proprietary pinout of APC Smart-UPS serial cables.
Where can I locate product model and serial number for my APC 3 phase UPS?
Product line: Silcon dp300e, Symmetra MW, Symmetra PX, Smart-UPS VT, Galaxy 3500
Why can't I connect to my APC Network Management Card or embedded Network Management Card using a serial connection?
... Switches (AP44XX), Certain Audio/Video Network Management Enabled products, Smart-UPS Online (SRT).
What accessories are available for the "SURT" series of Smart-UPS Online UPS Systems?
... " series of Smart-UPS Online UPS Systems? Smart-UPS Online ... models, All Serial Numbers ... SURT series of Smart-UPS includes a variety ... APC Smart-UPS RT 208/ ... APC Smart-UPS RT 3/ ... APC Smart-UPS RT 15ft Extension ... APC Smart-UPS RT 3000va, ... APC Smart-UPS RT 208v 3000 ... APC SMART-UPS RT 208v 8 ... APC Smart-UPS RT 5/ ... Splitphase Models) 120v PDU KIT with ... APC Smart-UPS RT 5/ ...
Does my Smart-UPS have Equipment Protection Policy (EPP) coverage?
Does my Smart-UPS have Equipment Protection ... Smart-UPS , Smart-UPS Online ... models, All Serial Numbers ... products on many 120v UPS Systems and Surge ... All Smart-UPS and Smart-UPS Online products include ... ... volt Line Interactive Smart-UPS offer EPP coverage ... Smart UPS models that do ... All Smart-UPS Online models. ... /www. apc .com/ ... ... not your particular UPS features EPP coverage ... If you need to open an EPP claim for your UPS , please contact your local Tech Support Team for assistance.
What are the various generations of Smart-UPS Products?
... of single phase Smart-UPS Products? Smart-UPS ... models, All Serial Numbers ... a variety of Smart-UPS products in use ... ... Over the years APC has steadily improved ... ... refer to the apc .com product ... for your specific UPS . Current Products: ... generation Line Interactive Smart-UPS products Serial or USB Communications (RJ-45 Serial Port on UPS ) Smart -Slot for installation of APC Accessory Cards ... generation Line Interactive Smart-UPS products Serial or USB Communications (RJ-45 Serial Port on UPS )
Video: How to perform a cold start and brain dead on Smart-UPS
Smart-UPS ... models, all serial numbers ... determine if a UPS is functional if ... ... reset of the Smart-Ups microprocessor. ... establish if a UPS will not turn ... ... and unplug the Smart-UPS from wall. ... front of the UPS until you hear ... 4) UPS should go through ... ... shows that the UPS is functioning correctly ... ... now plug your UPS back into the ... ... is acceptable the UPS will transfer back ... If your UPS will not cold ... means that the UPS has suffered an ... Please contact APC Technical support for ... ... a SUA series Smart-UPS :


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