Технические часто задаваемые вопросы

Data Center Expert | How do hardware and software support contracts work?
... hardware warranty and software support contracts work for StruxureWare Data Center Expert. StruxureWare Data Center Expert (DCE ... StruxureWare Data Center Expert (all ... Software Support Contract StruxureWare Data Center Expert appliances come ... software support . The Data Center Expert appliance and ... active and complete software support in order to receive technical support and software upgrades. Software support contracts are required for ... covered under base software support SKUs) as ... ... not currently require support contracts . Hardware Support Contracts StruxureWare Data Center Expert Appliances can ... Hardware support must be continuous ... Year 1
Did APC purchase the AirFlow Company?
Data Center Cooling ... into our technical support line to identify ... ... . Our Tech Support hot line is ... American Power Conversion Expands Availability Solutions with Acquisition of Airflow Company ... , global, one -stop shop ... ... solutions also offer one of the smallest ... ... and Advance Power’s operations ; the timely ... of global manufacturing capacity ; general worldwide ... ... equipment, related software , professional and ... APC, which is headquartered in West Kingston, Rhode Island, reported sales of $ 1 .337 billion for the year ended December 31, 1999 and is a Fortune 1000 and S&P 500 company.
Data Center Expert | Getting Started
https://www.apc.com/us/en/faqs/fa299045/ How do software support contracts work for DCE?
Why are the battery charge LEDs flashing on a Smart-UPS?
Option 1 : ... flash and PowerChute software / SmartSlot accessories ... battery is at 100 % capacity . ... performed through PowerChute software . ... Stop the PowerChute software from running and ... ... contact APC Customer Support Theory of Operation : ... on its battery capacity . ... , 80, 100 % (bottom ... ... interface of PowerChute software (or a ... Total runtime is primarily based on two factors, battery capacity and UPS load. ... When utility power is lost, the UPS begins discharging the battery in order to support the attached load.
Data Center Expert | How do I upgrade my software version?
Process for upgrading StruxureWare Data Center Expert. ... StruxureWare Data Center Expert (DCE) - Basic Appliance (AP9465) ... StruxureWare Data Center Expert (all versions) ... You must have a valid currently active software support contract to receive upgrade files. ... Receiving upgrade files from technical support . ... 1 ) Download the upgrade.zip
Data Center Expert | v7.4.2 is no longer available
Resolution You must have a valid support contract to receive the software update.
Where can I get support for APC and MGE Products?
For support on APC and MGE products please visit: https://www.apc.com/ support / ... Data Center Facility Cooling - Andover Continuum or TAC Vista Data Center Facility Power - PowerLogic ION Enterprise Data Center Software Integration Kits Data Center University ... InfraStruxure for Large Data Centers InfraStruxure for Medium Data Centers ... InfraStruxure for Small Data Centers ... Operations Capacity Operations Change Operations Energy Cost Operations Energy Efficiency Operations Insight Operations Mobile Operations VIZOR ... Software Configuration Software Education Software for NetBotz Appliances Software Installation Software Integration ... StruxureWare Operations Suite
Data Center Expert | PDU Network Port Sharing (not-supported)
When associating devices within Data Center Operation (DCO) all sensors will be shown under one device, and will not allow you to ...
Video: Why might my APC Back-UPS Product be beeping?
1 .) The ... ... from On Line operation to On Battery operation . ... optional APC management software , 2 minutes ... ... 3.) Capacity Overload - ... PowerChute Personal Edition software , the UPS ... 1 .) The ... . 1 beep every 5 ... ... to On Line operation . ... be considered normal operation . ... with APC management software it may be ... ... the APC management software for instruction to ... ... the APC management software is being used ... ... 3.) Capacity Overload 1 ) Turn the ... contact APC Support ... Continuous Beeps for One Minute; Repeated ... Step 1 :
My Smart-UPS will not turn on.
1 ) The Battery ... 1 ) The Battery ... ... and capable of supporting a load in ... Smart-UPS SURT units do not charge while in bypass operation and leaving a unit in bypass for extended periods of time can cause batteries to drop below these thresholds. ... - The UPS will not turn on if the input power is outside of the parameters for online operation . ... On an SU, SUA, or SUM unit this can be accomplished via software or the Network Management Card. ... Customer Care Center ... Internal Support Note:

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